Friendly and customer-focused professional with experience delivering excellent service in fast-paced environments. Skilled in communication, multitasking, and resolving customer concerns while maintaining a positive attitude and supporting team goals.
Overview
7
7
years of professional experience
Work History
Sprinkler Fitter Apprentice
NOVA Fire Protection
07.2020 - 08.2021
Installed and maintained fire sprinkler systems in residential and commercial properties.
Assisted senior fitters with layout design and system installation, ensuring compliance with safety standards.
Conducted routine inspections of installed systems to identify issues and recommend solutions.
Documented installation processes and maintenance records for compliance audits.
Properly ran and diagnosed issues with Fire Pump Tests
Frontline Team Leader
Sandy's Donuts and Coffee Shop
01.2020 - 04.2024
Supervised daily operations to ensure efficient workflow and high customer satisfaction.
Trained and mentored new team members on service standards and operational procedures.
Resolved customer complaints promptly, enhancing overall guest experience and loyalty.
Improved overall team performance with consistent coaching, feedback, and recognition of individual achievements.
Fostered a collaborative team environment, promoting open communication and teamwork among staff members.
Optometric Technician
Dr. Masciarelli and Associates
04.2024 - 09.2025
Conducted comprehensive patient intake, ensuring accurate medical history documentation and initial vision assessments.
Operated diagnostic equipment, including tonometers and autorefractors, to assist in eye examinations.
Educated patients on lens options, contact care, and post-operative instructions to enhance understanding and compliance.
Managed inventory of optical supplies and materials, streamlining ordering processes for efficiency.
Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
Moving Associate
5 Star Moving Inc.
09.2025 - Current
Assisted in disassembling and reassembling furniture to ensure safe relocation.
Organized and loaded household items into moving trucks for efficient transport.
Developed strategies to streamline loading processes, enhancing team productivity and service quality.
Trained new associates on safety protocols and company procedures for optimal performance.
Communicated with clients to address concerns and ensure satisfaction during moves.