Logan Hewitt
Charlotte,NC
Summary
Results-driven Training Coordinator with extensive experience at a Franchise 500 company, specializing in designing and delivering impactful training programs that enhance employee performance and operational efficiency. Expertise in LMS management, advanced authoring tools, and creating job aids, manuals, and SCORM/non-SCORM content for diverse learning needs. Skilled in performance assessment, project management, and aligning training with business goals for measurable success. Proficient in data analytics, vendor management, and internal communications to optimize engagement and streamline operations. A proven leader in fostering continuous learning, improving organizational processes, and driving business growth through innovative solutions.
Overview
6
6
years of professional experience
Work History
Training and Development Coordinator
QC Kinetix Franchise Group
02.2024 - Current
- Led the design deployment and management of a Learning Management System (LMS), ensuring seamless integration, course architecture, user roles, and compliance tracking. Optimized system functionality through data analytics, cross-functional collaboration, and vendor partnerships to deliver scalable learning solutions.
- Conducted training needs analyses with cross-functional teams to identify skill gaps and develop targeted programs aligned with business objectives. Designed and delivered engaging SCORM and non-SCORM content for diverse teams (medical management, sales, franchise operations) using Rise 360 and Articulate to enhance engagement and knowledge retention.
- Planned and executed monthly training programs, managing logistics for onsite and offsite sessions and ensuring the efficient operation of in-house training facilities.
- Managed training logistics for onsite and offsite programs, optimizing the annual budget with a 19% cost reduction while maximizing effectiveness through Salesforce analytics.
- Administered company communications through Constant Contact, managing newsletters, vendor updates, and process changes for streamlined information flow.
- Led new employee onboarding, managing user accounts, system enrollments, and access to company software
- Developed and maintained L&D dashboards and metrics to track KPIs and measure ROI, delivering actionable data insights to corporate leadership.
National Trainer
QC Kinetix Franchise Group
09.2023 - Current
- Designed interactive eLearning modules incorporating multimedia elements, including quizzes, simulations, and job aids, to enhance learner engagement and knowledge retention.
- Designed and delivered comprehensive Salesforce Commerce Cloud B2C training programs for over 800 personnel, enhancing team capabilities.
- Trained clinical staff on EMR systems to optimize data entry, ensure regulatory compliance, and streamline patient care workflows.
- Conducted workshops and webinars for both new hires and existing employees, ensuring consistent knowledge across the team.
- Collaborated with design, software, and development teams to troubleshoot and enhance SFCC platform functionality.
- Designed high-fidelity, interactive interfaces and prototypes for web and mobile applications using Figma and Adobe XD, ensuring seamless user flows and consistent visual design across platforms.
Clinical Intern
McLeod Regional Medical Center
07.2019 - 05.2022
- Analyze clinical data to identify trends, patterns, and areas for improvement in patient care or operational efficiency.
- Support the implementation and optimization of Electronic Health Records (EHR) systems, Clinical Decision Support Systems (CDSS), and other healthcare software tools.
- Gained in-depth knowledge of clinical practices by observing and analyzing evidence-based care delivered by experienced healthcare providers.
- Ensured strict adherence to compliance standards and regulations, safeguarding patient confidentiality and maintaining precise, up-to-date patient records.
- Engaged in ongoing professional development through continuing education seminars, staying informed on emerging best practices and advancements in the healthcare industry.
Education
Bachelor of Arts - Public Health
University of South Carolina
Columbia, SCSkills
- Learning & Development: Instructor-led Training (Virtual/In-Person) Curriculum Development LMS Administration Dual-Role Training & Mentorship
- Technology & Systems: Articulate & Rise 360 Adobe Captivate Salesforce Administration & User Training EMR System Training Figma Canva
- Training & Instructional Design Skills: Needs Assessment Adult Learning Theories eLearning Development Content Creation Performance Analysis SCORM & xAPI Compliance Gamification Strategies Microlearning Design Storyboarding Instructional Strategy Development
- Project & Business Management: Vendor Relations Project Management Supplier Relationship Management Budget Optimization Product Launch
Timeline
Training and Development Coordinator
QC Kinetix Franchise Group
02.2024 - Current
National Trainer
QC Kinetix Franchise Group
09.2023 - Current
Clinical Intern
McLeod Regional Medical Center
07.2019 - 05.2022
Bachelor of Arts - Public Health
University of South Carolina
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