Delivery Associate, MPC
Safeway
- Delivered orders to customer lot area or to third-party, contracted delivery agents.
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional yet approachable demeanor.
- Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising quality of work or customer satisfaction.
- Proactively identified potential issues affecting delivery success, taking corrective action as needed to maintain performance standards.
- Monitored, operated, and corrected errors of front-end and self-check POS systems.
- Reduced delivery errors by double-checking, properly staging, storing and labeling orders while updating system records accordingly.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Developed strong relationships with regular clients, personalizing interactions to enhance overall experience.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed and potentially urgent messages.