Logan Hintze
Rexburg,ID
Summary
I have been working in the food industry for 3 years now and have been able to learn new skills and to problem solve when needed. I first started as a carhop server at Sonic Drive In and held many responsibilities such as:
- taking orders
- making drinks
- working a drive thru
- bagging food
- maintaining a well-stocked and clean environment
- working with coworkers to make sure customers are satisfied
- getting food out on time
- learning closing procedures
After the time at Sonic, I then moved to be a cook at Pizza Hut. I had many of the same responsibilities as well as:
- training new employees
- maintaining food safety regulations
- making sure pizzas were made correctly and that all food was within food safety temperatures
After about a year of being a cook, I then started training as a shift lead where I learned closing procedures, voiding out tickers if necessary, making sure customers were happy with their orders, maintaining a clean restaurant and being able to run a shift smoothly.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Cook
Pizza Hut
10.2021 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Shift Lead
Pizza Hut
10.2021 - Current
- Completed store closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Helped store management meet standards of service and quality in daily operations.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Resolved conflicts between employees to maintain positive and productive work environments.
Cook
Pizza Hut
09.2023 - 03.2024
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
- Mentored junior cooks in refining their culinary skills through hands-on guidance during meal preparation processes.
- Supported kitchen staff training and development, leading to increased productivity and efficiency.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
Shift Lead
Pizza Hut
09.2023 - 03.2024
- Mentored team members in professional development activities that ultimately led to promotions within the organization.
- Implemented quality control measures to ensure consistency in product offerings across shifts at the establishment.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Collaborated with management to develop strategies for improving overall store operations.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
Carhop
Sonic
03.2021 - 10.2021
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Maintained positive and professional attitude to instill business confidence and promote repeat business with customers.
- Cleaned and sanitized work areas and equipment to promote compliance with health and safety regulations.
- Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.
- Operated headset communication system to take orders quickly and accurately from customers.
- Answered guest questions and promoted special products.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Communicated clearly with other employees to promote prompt preparation and delivery of food orders.
Education
Bachelor of Arts - Graphic Design
Brigham Young University - Idaho
Rexburg, ID 09.2023 -
High School Diploma -
Kuna High School
Kuna, ID 08.2019 -
Skills
Shift Work
Certification
Certified shift leader, Pizza Hut - May 2023 - September 2023
Timeline
Cook
Pizza Hut
09.2023 - 03.2024
Shift Lead
Pizza Hut
09.2023 - 03.2024
Bachelor of Arts - Graphic Design
Brigham Young University - Idaho
09.2023 -
Cook
Pizza Hut
10.2021 - Current
Shift Lead
Pizza Hut
10.2021 - Current
Carhop
Sonic
03.2021 - 10.2021
High School Diploma -
Kuna High School
08.2019 -