Logan Hornak
Akron,OH
Summary
Personable and efficient with thorough understanding of online grocery processes and customer service. Possesses knowledge of inventory management and digital order fulfillment, ensuring accurate and timely deliveries. Capable of enhancing customer satisfaction and streamlining operations to boost overall efficiency.
Overview
2
2
years of professional experience
Work History
Online Grocery Associate
Wal-Mart Supercenter
06.2022 - 09.2024
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Managed customer service inquiries and complaints for customer satisfaction.Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Enhanced the online shopping experience for customers with timely order processing and communication.
- Analyzed customer feedback to identify areas of improvement in online shopping experience.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
Education
High School Diploma -
Medina Highschool
Medina, OH06-2021
No Degree - Marketing And Business
Kent State University
Kent, OHSkills
- Customer Engagement
- Order Accuracy
- Complaint resolution
- Supply Chain Understanding
- Online order tracking
- Brand representation
- Adaptability to Change
- Planning and Organization
- Customer Relations
- Delivery Management
Timeline
Online Grocery Associate
Wal-Mart Supercenter
06.2022 - 09.2024
High School Diploma -
Medina Highschool
No Degree - Marketing And Business
Kent State University
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