Summary
Overview
Work History
Education
Skills
Timeline
Generic
LOGAN J ARNOLD

LOGAN J ARNOLD

Kendall

Summary

Highly motivated and committed medical assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Experienced medical assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence, and confidentiality. Skilled kitchen manager knowledgeable about best practices, safe food handling and inventory management. Experienced food service leader, successful at reducing costs, increasing productivity, and maximizing customer satisfaction. Exceptional leader with strong communication and conflict resolution abilities. Four years of progressive leadership experience. Three years in the medical field. Quality professional with significant experience in maintaining high standards of product quality. Known for achieving impactful results through meticulous inspections and problem-solving. Reliable team player with strong collaboration skills and adaptability to changing requirements.

Overview

9
9
years of professional experience

Work History

Quality Technician

Ocean Spray
03.2025 - Current
  • Sampled materials and products to conduct in-depth measurements and tests.
  • Performed thorough inspections of incoming materials and outgoing products.
  • Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
  • Managed non-conforming material program, including investigation, disposition, and corrective action plans that reduced instances of repeat issues significantly.
  • Maintained compliance with industry standards by conducting regular audits and updating quality control procedures as needed.
  • Managed calibration schedules for all measurement equipment, ensuring accurate readings and minimal downtime due to maintenance or repairs.
  • Conducted root cause analysis for recurring defects, enabling targeted corrective actions that reduced future occurrences significantly.
  • Increased customer satisfaction by addressing and resolving quality-related complaints in a timely manner.
  • Collaborated with cross-functional teams to develop comprehensive quality control strategies, ensuring optimal product performance.
  • Provided training on quality assurance best practices for new employees, fostering a culture of excellence within the organization.
  • Achieved quality assurance operational objectives by preparing and implementing production, productivity and customer-service standards.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.

Telehealth Health Technician

Department of Veterans Affairs
03.2024 - 03.2025
  • Preparing the clinical environment, which may include preparing medical and telecommunications equipment to be used for clinical examination and treatment.
  • Serving as a tele presenter within scope of practice during clinical video telehealth (CVT) and VA Video Connect (VVC) encounters including tasks such as establishing and maintaining video conferencing connections, making introductions between patient site and provider site, following instructions of a clinician to facilitate an effective clinical encounter; serving as an imager and clinical data manager for store and forward telehealth (SFT) clinical encounters including tasks such as capturing images, collecting data and transmitting them electronically for clinical review in accordance with VHA national guidelines.
  • Taking measures to ensure patient care is delivered safely by following appropriate procedures for inventory management, cleaning of clinical equipment and the care environment while following all patient safety guidelines, protocols, and procedures.
  • Completing standardized clinical questionnaires and templates within scope of training and applicable guidelines.
  • Ensuring that patient privacy is protected by complying with all information security and patient privacy regulations per HIPPA.
  • Receiving and scheduling consults for simple and complex intra-facility, and inter-facility telehealth appointments using an electronic resource-based scheduling system.
  • Screening patients for telehealth modality and referring patients that do not meet established criteria to appropriate care.
  • Monitoring and maintaining schedules of rooms, patients, technologies, clinical providers and presenters as needed to ensure efficient telehealth operations.
  • Establishing telehealth care within multiple specialties which include dermatology, optometry, cardiology, endocrinology, pulmonary, rheumatology and neuro-psychological testing.
  • Communicating effectively with clinical and administrative staff at the assigned local site and those located at remote sites of care.
  • Configuring, installing, troubleshooting, cleaning, and performing minor routine maintenance of assigned telehealth technology.
  • Ensuring assigned telehealth technologies are managed appropriately to include inventory, secure, ready for use, and accounted for by preparing and tracking maintenance work orders, information systems, inventory records, and communicating with the Office of Connected Care Help Desk to facilitate troubleshooting, repair, and coordination of replacement equipment as necessary.

Lead Medical Support Assistant

Department of Veterans Affairs
12.2022 - 03.2024
  • Telephone support and management, consult tracking, scanning, receiving and processing of all mail.
  • Promotes teamwork by cooperating with and supporting staff and customers in achieving medical missions and goals.
  • Manages information security within areas of responsibility to assure that computer system security and confidentiality of sensitive information is maintained.
  • Views and sorts medical documentation and indexes to the correct veteran by either scanning records to the veteran's chart or properly directs to the Health Information Management Department for scanning.
  • Utilize a variety of patient data systems in scheduling patients for treatment and annotates patient records.
  • Promotes teamwork by cooperating with and supporting staff and customers in achieving Medical Center goals and mission.
  • Ability to work independently in the accomplishment of a wide variety of duties performing patient support work.
  • Ability to operate computerized programs and systems to enter, modify, and retrieve sensitive medical and patient identifying information into or from electronic health records, scheduling systems, and/or reports.
  • Provided backup support to office staff by completing filing tasks, answering phones and working with wide variety of providers.
  • Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
  • Ability to work independently in the accomplishment of a wide variety of duties performing patient support work.

Food Service Leader - Kitchen Manager

Casey's General Store
12.2018 - 12.2022
  • Complete attendance records, time and duty sheets and leave approval for assigned employees.
  • General maintenance: repairing and replacing sinks, plumbing pipes, faucets, freezer fans, kiosks, chilled prep tables, and kitchen ovens.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Onboarded new employees with training and new hire documentation. Including reviewing application, scheduling in person and over the phone interview, conducting reference checks and ensuring the new onboarding process was completed.
  • Define the standards of quality and quantity to be met; instructs subordinates on difficult work operations; reviews work while in progress or on completion to ensure the correct portion sizes, serving dishes, etc., have been used.
  • Controlled costs to keep business operating within budget and increase profits by verifying transactions, delivery loads, verifying invoices and counts.
  • Created and maintain an environment that ensures confidentiality and privacy of the employees and their information.
  • Servsafe training along with emergency first aid training course.
  • Conduct menu conferences, completes schedules assignments, cold prep sheets, record temperatures.

Apprentice Mechanic

Brenengen Ford
09.2016 - 05.2018
  • General maintenance (oil changes, Tire rotations, learning basic inspections: which included inspecting for noises, inspecting filters and learning different types of fluids and how to tell when needed to be changed).
  • Communicating with the customer to help understand the repairs they may need to ensure safety of their vehicle.
  • Scheduling, canceling, re-scheduling appointments and entering no-show information, monitoring wait list.
  • Cleans, oils and greases all tools and equipment.
  • Prepares or gathers all necessary tools and equipment for projects or assignments following a guide sheet step by step.
  • Assists in the removal, repair and installation of electrical components and wiring including batteries, stereos, and the vehicles electrical systems.
  • Observed senior mechanics completing major repairs.
  • Studied manuals and repair books to increase knowledge and mechanical understanding of vehicles.
  • Answered shop phone and talked with customers about repair progress, changes to plans or necessary supplies.
  • Cleaned and organized work areas, tools and equipment to support productivity.

Education

Medical Terminology Course - Medical Terminology

Des Moines University - Osteopathic Medical Center
Des Moines, IA
07.2023

High School Diploma - undefined

Tomah High School
Tomah, WI
05.2018

Apprentice Auto Mechanics, Level One - Auto Mechanics

Wisconsin Work Force Development
Tomah, WI
05.2018

Skills

  • Greater than 7 years of customer service experience
  • Set priorities and organize work to meet deadlines
  • Proficient in face-to-face relations and de-escalation situations
  • Ability to multi-task within multiple computer systems
  • Greater than 4 years of food service managerial experience
  • Comprehensive knowledge of the following computer programs: Microsoft Excel, Outlook, Microsoft Word, Microsoft Teams, CPRS, Vista GUI, Vista Imaging, JLV
  • Greater than 1 year of scheduling experience using multiple scheduling application systems
  • Continuously meets program compliance standards
  • Received and verified shipments
  • Forklift operation certification

Timeline

Quality Technician

Ocean Spray
03.2025 - Current

Telehealth Health Technician

Department of Veterans Affairs
03.2024 - 03.2025

Lead Medical Support Assistant

Department of Veterans Affairs
12.2022 - 03.2024

Food Service Leader - Kitchen Manager

Casey's General Store
12.2018 - 12.2022

Apprentice Mechanic

Brenengen Ford
09.2016 - 05.2018

High School Diploma - undefined

Tomah High School

Apprentice Auto Mechanics, Level One - Auto Mechanics

Wisconsin Work Force Development

Medical Terminology Course - Medical Terminology

Des Moines University - Osteopathic Medical Center

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