Logan Jessee
Sandusky,OH
Summary
Diligent Worker offering 16 years customer service expertise and facility maintenance. Dedicated and reliable with skills in problem solving, general maintenance, employee relations and customer satisfaction. Team-oriented with commitment to completing tasks on-time and under budget. Strives to help the business to the best of my ability.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Maintenance Crew Member
Ghostly Manor, LLC
Sandusky, Ohio
01.2018 - Current
- Maintained 6 different businesses that all dealt with different aspects of maintenance.
- Performed routine maintenance and repair of buildings, grounds, and equipment.
- Inspected, operated or tested machinery or equipment to diagnose machine malfunctions.
- Dismantled machines, equipment, or devices to access and remove defective parts.
- Repaired minor plumbing issues such as clogged drains, leaking faucets, broken pipes.
- Replaced light bulbs in ceiling fixtures and lamps throughout the facility.
- Assisted with installation of new equipment when necessary.
- Cleaned air conditioning units to ensure proper functioning.
- Responded quickly to emergency situations involving damage caused by storms or other natural disasters.
- Conducted regular inspections of electrical systems to identify potential problems.
- Installed new locks on doors when requested by management staff.
- Assisted with painting projects both inside and outside the facility.
- Provided support to other crew members during large-scale maintenance tasks.
- Removed debris from roofs and gutters to prevent water damage.
- Cut grass around the perimeter of the building using a lawn mower.
- Trimmed trees and bushes to maintain a neat appearance at all times.
- Cleared walkways of snow and ice during winter months.
- Replaced door handles and hinges when necessary for security purposes.
- Checked fire alarms regularly for proper operation.
- Sealed cracks in concrete surfaces to protect against water damage.
- Applied sealant around windowsills to keep out drafts and pests.
- Contacted vendors to procure equipment and tools to meet organizational demands.
- Operated hand tools and power tools to make minor maintenance repairs and maintain grounds and walks.
- Collaborated with team members to assess equipment performance needs.
- Read work orders or received instructions from supervisors or homeowners to determine work requirements.
- Repaired minor carpentry, electrical and plumbing issues to return equipment to functionality.
Customer Service Manager
Ghostly Manor, LLC
Sandusky, OH
04.2017 - Current
- Monitored staff performance to ensure adherence to customer service standards.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Developed policies and procedures related to customer service operations.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Evaluated employee job performance and motivated staff to improve productivity.
Customer Service
Ghostly Manor, LLC
Sandusky, Ohio
06.2008 - Current
- Developed strong relationships with customers by providing personalized assistance throughout their time at our facility.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Learned multiple positions/attractions
- Maintained knowledge of current promotions, exchange guidelines and payment policies.
Education
High School Diploma -
Edison High School
Milan, OH06-2008
Some College (No Degree) - Business Management
BGSU Firelands
Huron, OHSkills
- Locksmith abilities
- Groundskeeping knowledge
- Facilities Maintenance
- Valid Driver's License
- Heavy Lifting
- Pressure Washing
- Building Insulation
- Mechanical Aptitude
- Drywall Repair
- Electrical Troubleshooting
- Appliance Repair
- Supply Ordering
- Scheduled Maintenance
- Painting
Affiliations
- Huge sports fan all around
- Animal lover
- Enjoys spending time with friends and family
Certification
- ServSafe Manager Certification
References
References available upon request.
Timeline
Maintenance Crew Member
Ghostly Manor, LLC
01.2018 - Current
Customer Service Manager
Ghostly Manor, LLC
04.2017 - Current
Customer Service
Ghostly Manor, LLC
06.2008 - Current
High School Diploma -
Edison High School
Some College (No Degree) - Business Management
BGSU Firelands