Logan Johns
Pocatello,ID
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and deliver a high degree of customer satisfaction. Ready to tackle new challenges, advance organizational objectives and deliver exceptional customer service.
Overview
22
22
years of professional experience
Work History
Service Quality Specialist
Phil Meador Toyota
Pocatello, ID
11.2019 - 12.2025
- Supervised daily shop operations, ensuring adherence to safety protocols and quality standards.
- Coordinated workflow among team members to optimize production efficiency and reduce downtime.
- Trained and coached employees to improve performance and skills.
- Addressed customer concerns in a timely manner, upholding the company's reputation for excellent customer service.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
Automotive Technician
Robert Allen Mitsubishi
Pocatello, ID
01.2018 - 10.2019
- Collaborated with team members to streamline service processes and enhance customer satisfaction.
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Safeguarded customer trust by ensuring adherence to ethical repair practices and maintaining a transparent communication approach throughout the service process.
- Managed workflow efficiently, prioritizing tasks to meet service deadlines consistently.
- Changed, rotated, and balanced tires on different types of vehicles.
- Collaborated with service advisors to accurately assess customer needs and recommend appropriate services.
Automotive Technician
Pocatello Nissan and Kia
Pocatello, ID
06.2006 - 12.2017
- Executed high-quality repairs on various vehicle systems including engines, transmissions, and electrical components.
- Diagnosed complex automotive issues using advanced diagnostic tools and techniques.
- Changed, rotated, and balanced tires on different types of vehicles.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
- Maintained compliance with dealer and manufacturer standards for warranty repair and maintenance actions.
- Handled warranty claims professionally, ensuring the appropriate documentation was submitted for timely processing.
Tire Technician
Big O Tires
Pocatello, ID
08.2003 - 06.2006
- Diagnosed tire issues and recommended appropriate solutions to ensure customer safety.
- Replaced and repaired tires using best practices for safe vehicle maintenance.
- Inspected vehicle brakes, shocks and suspension systems, making repair recommendations to restore condition.
- Ensured customer satisfaction by providing timely and accurate tire installations.
- Boosted team morale and productivity, leading by example and assisting with training new technicians.
Education
Associate of Applied Science - Automotive Technology
Idaho State University
Pocatello, ID05-2007
Skills
- Customer satisfaction
- Documentation control
- Decision-making
- Quality assurance
- Critical thinking
- Relationship building
Timeline
Service Quality Specialist
Phil Meador Toyota
11.2019 - 12.2025
Automotive Technician
Robert Allen Mitsubishi
01.2018 - 10.2019
Automotive Technician
Pocatello Nissan and Kia
06.2006 - 12.2017
Tire Technician
Big O Tires
08.2003 - 06.2006
Associate of Applied Science - Automotive Technology
Idaho State University