Summary
Overview
Work History
Education
Skills
Timeline
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Logan Kauffman

Summary

Proven customer service expert with a track record of enhancing customer satisfaction at Dairy Queen through exceptional service and efficient problem-solving. Demonstrates strong work ethic and integrity, alongside sales expertise, leading to increased productivity and reduced turnover. Recognized for outstanding attention to detail and reliability, significantly improving team morale and operational efficiency.

Developed valuable skills in fast-paced retail environment, including customer service and cash handling. Adaptable and quick to learn, ready to transition into new field that values efficiency and customer interaction. Focused on applying strong multitasking and problem-solving abilities to new opportunities.

Overview

4
4
years of professional experience

Work History

Cashier/Customer Center

Walmart
06.2024 - 01.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.

Crew Member

Dairy Queen
04.2024 - 06.2024
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Became familiar with products to answer questions and make suggestions.

Crew Member

Taco Bell
09.2023 - 02.2024
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Assisted other team members to achieve goals.
  • Became familiar with products to answer questions and make suggestions.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
  • Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.

Crew Member

Dairy Queen
05.2023 - 09.2023
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Supported training of new crew members, leading to more efficient onboarding process.
  • Achieved recognition for exceptional customer service, highlighting importance of customer interactions.
  • Reduced operational costs by efficiently managing resources and reducing unnecessary expenses.
  • Improved team morale, leading to increased productivity and reduced turnover.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.

Crew Member

Dairy Queen
03.2021 - 01.2022
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Took orders, prepared meals, and collected payments.
  • Worked front counter, drive-thru and other areas.
  • Became familiar with products to answer questions and make suggestions.
  • Streamlined drive-thru operations, significantly reducing wait times for customers.
  • Increased customer satisfaction with prompt and accurate order taking.
  • Improved team morale, leading to increased productivity and reduced turnover.
  • Delivered exceptional service as illustrated through multiple positive Yelp reviews.

Education

High School Diploma -

Indian Creek High School
Wintersville OH
11-2024

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Customer service excellence
  • Reliability and punctuality
  • Order taking
  • Refunds and exchanges
  • Issue resolution
  • Refund handling
  • Attention to detail
  • Sales expertise
  • Order verification
  • Problem-solving
  • Honest and dependable

Timeline

Cashier/Customer Center

Walmart
06.2024 - 01.2025

Crew Member

Dairy Queen
04.2024 - 06.2024

Crew Member

Taco Bell
09.2023 - 02.2024

Crew Member

Dairy Queen
05.2023 - 09.2023

Crew Member

Dairy Queen
03.2021 - 01.2022

High School Diploma -

Indian Creek High School

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Logan Kauffman