Logan Kent
Frostproof
Summary
Detail-oriented professional with strong customer service skills and a commitment to enhancing workplace safety. Proven ability to train new team members and maintain a welcoming atmosphere, contributing to overall team success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Team Member
Planet Fitness
Lake Wales
01.2025 - 01.2026
- Greeted customers upon entering the store with friendly demeanor.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Worked hard to learn required tasks quickly to maximize performance.
- Collaborated with team members to maximize productivity and efficiency.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Built and maintained working relationships with peers and upper management.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Trained new team members using approved training materials and information.
- Engaged with gym members to encourage participation in fitness programs and activities.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Received, processed, and stocked merchandise in accordance with store policies.
- Monitored expiration dates on drink items for freshness assurance.
- Assisted members with equipment use and fitness inquiries.
- Maintained cleanliness and organization of gym equipment and workout areas.
- Conducted facility tours for new members, promoting available services.
- Collaborated with team members to maintain a welcoming atmosphere.
- Enforced gym policies to ensure a safe environment for all members.
- Supported front desk operations, including check-ins and membership processing.
- Managed inventory of fitness supplies and merchandise effectively.
- Maintained a clean and organized work area throughout shift.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Created detailed reports outlining project progress and results achieved.
- Answered telephones, directed calls, and took messages.
- Copied, sorted and filed records of office activities and business transactions.
- Inventoried and ordered materials, supplies and services.
- Trained staff members to perform work activities and use computer applications.
- Troubleshot office equipment, computer hardware and software issues.
Sales Associate
Sephora/Kohls
Lake Wales
10.2024 - 01.2025
- Greeted customers and provided exceptional customer service.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained up-to-date knowledge of store merchandise and policies to assist customers effectively.
- Provided accurate information about products, prices and services.
- Described merchandise and explained use, operation and care.
- Demonstrated product features and benefits for customers' needs.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers in selecting beauty products and provided personalized recommendations.
- Built and maintained relationships with peers and upper management to drive team success.
- Collaborated with team members to enhance customer service and improve overall store performance.
- Maintained product displays and ensured shelves were well-stocked and organized.
- Upsold additional items based on customer interests and needs.
- Operated point-of-sale systems to process transactions accurately and efficiently.
- Collaborated with team members to create a welcoming shopping environment.
- Educated customers about product ingredients and application techniques.
- Handled customer inquiries and resolved issues to enhance satisfaction.
- Participated in training sessions to stay updated on product knowledge and trends.
- Supported promotional events by setting up displays and engaging with customers.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted customers with product selection, sizing and styling.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Used technology resources to assist customers in locating and selecting items.
- Received and displayed product shipments on store retail shelves upon delivery.
- Conducted inventories on a regular basis to track stock levels.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Placed special orders or called other stores to find desired items.
- Bagged or packaged purchases and wrapped gifts.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
Crew Member
Taco Bell
Avon Park
01.2024 - 10.2024
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Maintained accurate cash drawer balances by performing regular cash counts and reconciling discrepancies.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Adhered to health department regulations regarding food handling procedures.
- Assembled and served meals according to specific guest requirements.
- Drove team success by quickly completing assigned tasks.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Collaborated with team members to ensure efficient service and smooth operations.
- Resolved customer complaints in a professional manner.
- Interacted pleasantly with guests to deliver quality customer service.
- Prepared food items according to company recipes and quality standards.
- Maintained cleanliness and organization of work areas during shifts.
- Provided excellent customer service while taking and processing orders.
- Operated cash register, handling transactions accurately and efficiently.
- Collaborated with team members to ensure smooth service during peak hours.
- Followed health and safety guidelines to ensure a safe working environment.
- Assisted in training new crew members on operational procedures and standards.
- Stocked supplies and ingredients to maintain inventory levels for daily operations.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Took orders from patrons and input selections into store computer system.
- Packed fast food products in approved containers, cups, and bags.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Checked expiration dates on all products before serving them to customers.
- Educated customers on menu items, product ingredients and nutritional values.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
Education
High School Diploma -
South Florida State College
Avon Park, FLSkills
- Point-of-sale operation
- Customer service
- Team collaboration
- Inventory management
- Time management
- Cash handling
- Facility cleanliness
- Effective communication
- Computer skills
- Clear communication
- Adaptability and flexibility
- Hospitality and accommodation
- Decision-making capacity
- Complex Problem-solving
- Upselling techniques
- Heavy lifting
- Creativity and innovation
- Willingness to learn
- Goal setting and achievement
Certification
CPR/BSL
References
References available upon request.
Timeline
Team Member
Planet Fitness
01.2025 - 01.2026
Sales Associate
Sephora/Kohls
10.2024 - 01.2025
Crew Member
Taco Bell
01.2024 - 10.2024
High School Diploma -
South Florida State College