Logan Koch
Evansville,IN
Summary
Accomplished General Manager at Azzip Pizza, adept in P&L management and staff supervision, led significant business growth through strategic planning and operational excellence. Expert in customer relationship management, enhanced team performance, and efficiency, achieving notable customer and employee loyalty. Demonstrates leadership and team-building prowess, ensuring profitability and operational success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Manager
Azzip Pizza
09.2022 - Current
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and implemented strategies to increase sales and profitability.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Shift Leader
Azzip Pizza
09.2021 - 09.2022
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Team Member
Azzip Pizza
04.2021 - 09.2021
- Developed strong cooperative relationships with coworkers and managers.
- Worked different stations to provide optimal coverage and meet production goals.
Bartender Shift Manager
Bru Burger Bar
12.2017 - 02.2021
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank, and stocked service bar.
- Polished glassware, bussed tables, and removed debris to keep customer areas clean.
Server
Hacienda Mexican Restaurants
12.2015 - 12.2017
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
Shop Hand
Empire Contractors
06.2014 - 12.2015
- Supported current production needs by moving items between equipment, conveyors, and staging areas.
- Constructed and dismantled components and gathered materials for repairs, maintenance, and new installations.
- Used hand trucks and forklifts to load, unload, and transport items.
- Assembled products according to changing daily work orders and specific customer needs.
Team Member
McDonalds
08.2013 - 05.2014
- Developed strong cooperative relationships with coworkers and managers.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Maintained productive, efficient approach to all tasks.
Education
No Degree - Pre-Law
University of Evansville
Evansville, INHigh School Diploma -
F.J Reitz High School
Evansville, IN05.2014
Skills
- Expense Control
- Account Management
- Customer Retention
- Customer Relationship Management
- Staff Supervision
- P&L Management
- Schedule Management
- Cost Reductions
- Performance Improvements
- Effective leader
- Leadership and team building
- Training and coaching
Certification
- Licensed ServSafe Manager - 2022-Present
Timeline
General Manager
Azzip Pizza
09.2022 - Current
Shift Leader
Azzip Pizza
09.2021 - 09.2022
Team Member
Azzip Pizza
04.2021 - 09.2021
Bartender Shift Manager
Bru Burger Bar
12.2017 - 02.2021
Server
Hacienda Mexican Restaurants
12.2015 - 12.2017
Shop Hand
Empire Contractors
06.2014 - 12.2015
Team Member
McDonalds
08.2013 - 05.2014
No Degree - Pre-Law
University of Evansville
High School Diploma -
F.J Reitz High School
Similar Profiles
Nyla FordNyla Ford
Team Member at Azzip PizzaTeam Member at Azzip Pizza
Rylee TostevinRylee Tostevin
Assistant General Manager at Azzip PizzaAssistant General Manager at Azzip Pizza
Timothy VaughnTimothy Vaughn
Assistant General Manager at Azzip PizzaAssistant General Manager at Azzip Pizza