Logan Kremer
San Antonio,TX
Summary
Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical, and detail-oriented. Reliable candidate ready to take on challenges in a position using problem-solving and task prioritization skills to help team succeed.
Overview
9
9
years of professional experience
Work History
Design Distributor
Binkley & Barfield
San Antonio, TX
12.2023 - Current
- Schedule site visits with thorough documentation and applications
- Daily excel use
- Communicating with customers to determine best route to complete project
- GIS experience
- ARM experience
- Working with one line diagrams.
- Resolved customer complaints in a professional manner.
- Worked collaboratively with other team members to meet departmental goals.
- Assisted in scheduling, rescheduling, and canceling appointments for customers.
Intake Coordinator
Icon Consultants
San Antonio, TX
12.2022 - 12.2023
- Schedule site visits with thorough documentation and applications
- Daily excel use
- Communicating with customers to determine best route to complete project
- GIS experience
- ARM experience
- Working with one line diagrams.
- Resolved customer complaints in a professional manner.
- Worked collaboratively with other team members to meet departmental goals.
- Assisted in scheduling, rescheduling, and canceling appointments for customers.
Fraud Prevention Representative
Conduent
San Antonio, TX
03.2022 - 09.2022
- Analyzed transactions to detect suspicious activity and protect customer accounts
- Followed strict procedures in dealing with fraudulent transactions to help cardholders obtain approvals
- Reached out to customers flagged with suspicious behavior to verify account activity and release holds
- Worked independently to resolve common issues and coordinated escalations to management for complex cases.
Customer Service Representative
Ibex
New Braunfels, TX
08.2021 - 11.2021
- Resolved customer inquiries, complaints, and issues providing insightful solutions
- Researched assistance requested and offered accurate information to resolve issues and respond to inquiries
- Answered inbound calls to greet and assist customers with various needs and questions
- Handled escalated callers to reach positive outcomes.
Customer Service Representative
National Grid USA
San Antonio, TX
01.2019 - 11.2019
- Resolved customer complaints promptly and efficiently.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries via phone, email, and chat.
- Provided accurate information about products and services to customers.
- Conducted regular follow-up calls with customers after resolving their issues.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Handled incoming telephone calls from customers regarding startin and stopping new electric service.
Roofer
Collis Roofing
Longwood, FL
01.2018 - 08.2018
- Utilized power tools such as nail guns, drills, saws and hammers while constructing new commercial roofs.
- Ensured that all debris was removed from the job site after each shift.
- Built custom flashings for special applications based upon blueprints provided by clients.
- Climbed ladders and scaffolding in order to reach difficult-to-access areas of the roof.
- Kept records of daily work activities including materials used, time spent on tasks and any safety issues encountered.
- Applied waterproof coatings to protect roofs from water damage.
- Identified potential problems with design or construction before they became major issues.
- Performed maintenance checks on all equipment used during jobs.
- Replaced damaged tiles or sections of membrane on flat roofs as needed.
- Maintained a safe working environment by adhering to OSHA regulations when installing commercial roofs.
- Measured, cut, and installed insulation board, felt paper, and shingles for commercial roofs.
- Removed old roofing material prior to installation of new roofing system.
Sales Associate
WalMart
Spring Branch, TX
05.2015 - 12.2015
- Demonstrated product features and benefits for customers' needs.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Provided accurate information about products, prices and services.
- Processed credit card transactions quickly and securely.
- Conducted inventories on a regular basis to track stock levels.
- Handled customer complaints in a professional manner.
- Greeted customers and provided exceptional customer service.
- Developed promotional strategies to increase sales volume.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Education
High School Diploma -
Canyon Lake High School
Fischer, TX06.2014
Skills
- Problem-solving
- Task prioritization
- Excel use
- GIS experience
- ARM experience
- Working with riser diagrams/one line diagrams
- Fraud prevention
- Customer service
- Research
- Call management
- Account updating
- Appointment Scheduling
- Follow-up skills
- Data Entry
- Attention to Detail
Affiliations
I'm a simple man who enjoys
- Guitar
- Sports (Football, Baseball and Basketball)
- Video Games
- Concerts
Timeline
Design Distributor
Binkley & Barfield
12.2023 - Current
Intake Coordinator
Icon Consultants
12.2022 - 12.2023
Fraud Prevention Representative
Conduent
03.2022 - 09.2022
Customer Service Representative
Ibex
08.2021 - 11.2021
Customer Service Representative
National Grid USA
01.2019 - 11.2019
Roofer
Collis Roofing
01.2018 - 08.2018
Sales Associate
WalMart
05.2015 - 12.2015
High School Diploma -
Canyon Lake High School
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