Logan Kropp
Auburndale ,FL
Summary
Creative Groundskeeper experienced with residential and commercial grounds maintenance. Skilled at obtaining and sustaining plant health and grounds beauty. Known for dedication to meeting property owner needs and desires.
Overview
16
16
years of professional experience
Work History
Groundskeeper
City of Lakeland
Lakeland, FL
04.2024 - Current
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Contributed to overall property aesthetics improvements resulting from dedicated attention towards daily maintenance tasks and detail-oriented approach to groundskeeping.
- Provided expert lawn care, mulching, aerating and trimming around walks, walls, and flower beds.
- Reduced equipment downtime via regular maintenance checks and timely repairs as needed.
- Cultivated a positive work environment through effective communication with team members and supervisors.
- Enhanced curb appeal by maintaining lawns, gardens, and walkways in pristine condition.
- Upheld high safety standards on all tasks performed ensuring minimal accidents or injuries within the workplace.
- Performed regular watering and fertilizing of lawns, trees and shrubs to promote healthy vegetation growth.
- Optimized irrigation system efficiency through regular inspections and necessary repairs.
- Collaborated with management to develop long-term plans for property enhancements and upgrades.
Claims Associate
Statefarm Insurance
Remote
03.2023 - 04.2024
- Worked productively in fast-moving work environment to process large volumes of claims.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of claims handling.
- Improved team performance by providing ongoing training and support for Claims Associates on best practices and procedures.
- Managed high-volume claim caseloads, ensuring accurate documentation and adherence to company policies.
Mailroom Specialist
Clerk of Courts
Bartow, FL
12.2022 - 02.2023
- I helped run the mail room for day to day mail operations
- I assisted with the incoming of all mail from within and also packages or mail being received in or shipped out.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
Customer Service Representative
The Walt Disney Company
Tampa, FL
03.2022 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Service Representative
Polk County Tax Collector
Lakeland, FL
07.2020 - 03.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Sought ways to improve processes and services provided.
- Trained new personnel regarding company operations, policies and services.
Truck Driver
Postal Fleet Services
Lakeland, FL
01.2019 - 07.2020
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Maximized load safety by balancing, securing, and weighing products.
- Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.
Postal Support Employee
United States Postal Service
Lakeland, FL
11.2018 - 06.2019
- Identified, developed and implemented strategic and logistical plans for receiving, sorting and delivering mail
- Competent in performing multiple functional tasks simultaneously
- Ensured that all mail and packages were correctly labeled for mailing, with proper postage
- Prepared and sorted mail for delivery to the correct carrier location.
- Performed other related duties as assigned.
Merchandiser
Costa Farms
Lakeland, FL
01.2018 - 01.2018
- Analyzed sales
- Maintained Employee/Customer Relationships
- Collaborated with all levels in the organization
- Implemented and ensured that procedures were followed to provide a safe, efficient, service-oriented, and profitable department
- Replaced damaged or missing pricing labels
- Worked with product management to obtain samples and suggested alternatives if the layout was not working
- Maintained, ordered, and installed materials/signage.
Warehouse Associate
Integrated Supply Network
Lakeland, FL
01.2016 - 01.2018
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Assisted in reducing product damage by properly handling and storing materials.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
- Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
Military Police
United States Army Reserve
Tampa, FL
01.2009 - 01.2017
- Maintained 100 percent accountability of over 4 million dollars' worth of government equipment
- Assisted in the organization and implementation of training performed at Battle Assemblies
- Prepared, processed, and maintained forms, reports and activity journals
- Conducted sensitive equipment checks with 100% accountability
- Stood watch on post/patrols assigned
- Checked all persons for proper identification
- Controlled access to installation
- Served one tour overseas to Guantanamo Bay, Cuba.
Customer Service Representative/Back Office
Apac Customer Services
Brandon, FL
01.2014 - 01.2016
- Addressed Customer service inquiries in a timely manner
- Properly directed inbound calls in phone queues to improve call flow
- Developed effective relationships with all call center departments through clear communication
- Provided accurate and appropriate information in response to customer inquiries
- Participated in production meetings
- Promptly responded to general inquiries from members, staff and clients via phone and email
- Exceptional oral and written communication abilities.
- Proficient in Microsoft Office, including Word, Excel, and Powerpoint
- 60 words per minute typing speed.
Cashier/Stocker
The Salvation Army
Brandon, FL
01.2011 - 01.2016
- Handled cash, credit or check transactions with customers
- Issued change, receipts and refunds
- Counted money in my cash drawer at the beginning and end of shift to ensure amounts were correct
- Resolved customer complaints, guided them and provided relevant information
- Greeted customers when entering or leaving our establishment
- Maintained clean and tidy checkout areas
- Answered customers questions and got a manager if the answer couldn't resolve the issue.
Education
High school diploma -
Armwood High School
Seffner, FL05.2008
Skills
Box Truck
Delivery Driver Experience
Driving
Microsoft Office
Military Experience (8 years)
Grounds maintenance
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Groundskeeper
City of Lakeland
04.2024 - Current
Claims Associate
Statefarm Insurance
03.2023 - 04.2024
Mailroom Specialist
Clerk of Courts
12.2022 - 02.2023
Customer Service Representative
The Walt Disney Company
03.2022 - 12.2022
Customer Service Representative
Polk County Tax Collector
07.2020 - 03.2022
Truck Driver
Postal Fleet Services
01.2019 - 07.2020
Postal Support Employee
United States Postal Service
11.2018 - 06.2019
Merchandiser
Costa Farms
01.2018 - 01.2018
Warehouse Associate
Integrated Supply Network
01.2016 - 01.2018
Customer Service Representative/Back Office
Apac Customer Services
01.2014 - 01.2016
Cashier/Stocker
The Salvation Army
01.2011 - 01.2016
Military Police
United States Army Reserve
01.2009 - 01.2017
High school diploma -
Armwood High School