Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

Logan Lacerda

Nampa

Summary

Recognized for strong problem-solving abilities and exceptional customer service skills. Proficient in equipment operation and hand tool usage. Extreme focus fostering team collaboration to enhance productivity and achieve continuous improvement in service delivery. Dynamic professional with a proven track record at Lithia, excelling in autobody repair and quality control.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Autobody Repair Apprentice

Lithia
Boise
04.2024 - Current
  • Performed dent removal using appropriate tools and techniques.
  • Monitored parts and materials storage area and maintained stock replenishment and organization.
  • Inspected completed jobs for quality control purposes prior to releasing vehicles back to customers.
  • Ensured smoothness of vehicle surfaces through sanding and buffing.
  • Documented repair processes and completed work orders.
  • Followed workplace safety protocols to prevent injuries, accidents and vehicle damage.
  • Assisted in maintaining a clean workspace by sweeping floors and disposing of hazardous materials properly.
  • Used metal-cutting guns, air grinders and wrenches to remove damaged vehicle sections.
  • Prepared and applied body fillers to repair minor damages.
  • Utilized computerized measuring systems for accurate repairs.
  • Disassembled and reassembled vehicle components as necessary during repairs.
  • Checked all bolts, screws, nuts, for proper tightness after completion of repairs.
  • Welded replacement parts into place using MIG and TIG welding equipment.
  • Received new inventory orders and verified completeness and accuracy.
  • Applied rust-proofing treatments to protect vehicle bodies from corrosion.

Barista Shift Supervisor

Dutch Bros
Nampa
07.2022 - Current
  • Coordinated staff schedules, balancing workload and ensuring adequate coverage during peak times.
  • Encouraged baristas to suggest creative ideas for improving customer experience.
  • Monitored equipment maintenance, scheduling repairs and servicing to avoid operational disruptions.
  • Greeted guests with pleasant smile and superior customer service.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Provided support during peak hours by running drinks or helping out on the register.
  • Managed cash handling procedures, ensuring accuracy in transactions and deposits.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Promoted positive team morale by encouraging collaboration among staff members.

Parts and Walkthrough Specialist

Bretzrv
Nampa
07.2021 - 08.2025
  • Identified needs of customers promptly and efficiently.
  • Developed and implemented specialized procedures for customer service operations.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Maintained positive working relationship with fellow staff and management.
  • Maintained accurate records of customer interactions and feedback.
  • Analyzed customer needs and recommended appropriate products or services.
  • Determined consumer needs to provide products and services appealing to larger market.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Evaluated needs of departments and delegated tasks to optimize overall production.

Shift Lead Supervisor

Starbucks
Morgan Hill
05.2018 - 07.2020
  • Delegated tasks to employees and monitored activities and task completion.
  • Served as a liaison between shift staff and upper-level management; communicated any changes in policy or procedure quickly.
  • Ensured compliance with health and safety regulations to provide a safe workplace.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Delegated tasks to multiple employees while maintaining efficient workplace.
  • Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Managed inventory levels and placed orders to ensure product availability and minimize waste.
  • Collaborated with management to set performance goals and evaluate progress.
  • Scheduled staff shifts, considering peak times and individual availability.

Education

Autobody Repair Technologies - Automotive Body And Paint Repair

College of Western Idaho
Nampa, ID
05-2024

High School Diploma -

Live Oak Highschool
Morgan Hill
06-2019

Skills

  • Team collaboration
  • Problem solving
  • Customer service
  • Continuous improvement
  • Equipment operation
  • Creativity and innovation
  • Personable and trustworthy
  • Strong Interpersonal Skills

Accomplishments

  • Service of the year award at Dutch Bros

Languages

English
Native/ Bilingual

Certification

  • Intermediate Autobody Repair
  • I CAR Certified Autobody Repair

Timeline

Autobody Repair Apprentice

Lithia
04.2024 - Current

Barista Shift Supervisor

Dutch Bros
07.2022 - Current

Parts and Walkthrough Specialist

Bretzrv
07.2021 - 08.2025

Shift Lead Supervisor

Starbucks
05.2018 - 07.2020

Autobody Repair Technologies - Automotive Body And Paint Repair

College of Western Idaho

High School Diploma -

Live Oak Highschool

Similar Profiles

CREATE PROFILE
Logan Lacerda