Logan Laiklam
Harlingen
Summary
Professional ramp operations specialist with proven ability to manage and lead teams efficiently. Skilled in coordinating ground support activities, ensuring safety and compliance, and optimizing operational workflows. Known for strong communication, adaptability, and reliability in dynamic environments. Consistently focused on achieving results and enhancing team performance.
Experienced with directing ramp operations and staff. Utilizes strong leadership skills to maintain safety and efficiency. Track record of effective team management and problem-solving in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
Envoy Air
01.2022 - Current
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Implemented best practices in ramp supervision to minimize delays and maintain high levels of productivity among staff members.
- Managed inventory of necessary equipment and supplies for daily ramp operations, ensuring availability when needed.
- Improved ramp safety by conducting regular inspections and implementing updated safety protocols.
- Implemented proactive measures to address potential scheduling challenges related to vacations, sick days, or unexpected absences.
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Enhanced airport security by implementing comprehensive ground security measures and procedures.
Appliance Installer
Jones Moving and Storage
06.2020 - 12.2021
- Delivered, loaded and unloaded and installed household appliances and furniture.
- Increased productivity by maintaining a well-organized work area and effectively managing time and resources during installations.
- Improved company reputation by providing exceptional customer service during appliance installations.
- Maximized safety standards by adhering to proper lifting techniques and using appropriate tools for appliance installations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Macedonian Christian Academy
Alamo, TX05-2018
Skills
- Problem-solving
- Customer service
- Loading and unloading
- Ramp service
- Aircraft marshalling
- Heavy lifting
- Baggage handling
- Safety procedures compliance
- Security protocols
- Airline policies
- Ground support equipment operation
- Airport security regulations
Certification
- Certified GSC, Envoy Air - November 2023-Present
Timeline
Customer Service Supervisor
Envoy Air
01.2022 - Current
Appliance Installer
Jones Moving and Storage
06.2020 - 12.2021
High School Diploma -
Macedonian Christian Academy
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