Logan LI
Astoria
Summary
Young working professional with two years experience in customer relation management field. Worded as a merchant service representative in ZBS POS, I have Gained the ability to assess client need to recommend the appropriate product, giving them detailed explanation on the contract and connect with technical team to solve the transaction issue.
Alert and identify potential fraudulent transaction and flagged it out to protect customer
Overview
4
4
years of professional experience
Work History
Real Estate Broker Assistant
The Airea
10.2024 - Current
- Conduct local market research on apartment available for upcoming international student, provide document requirements, move in times, fee schedule and transportation info accurately to the client.
- Generated lists of properties that were compatible with buyers' needs and financial resources.
- Taking client to the building they have shown interest in, giving them info on leasing term move in date, and renter insurance that they need to have before moving in
- Use the major apartment info website like street-easy/ Apartment.com/Zillow to identify the appropriate properties for the potential tenants.
- Negotiate price with leasing agent, advising my client on suitability and value of the units they are visiting
Merchant Services Representative
ZBS POS
04.2022 - 07.2023
- Develop relationships with new merchants through cold calling, email campaigns, and face-to-face meetings.
- Processed payments from merchants securely utilizing PCI compliant payment gateways.
- Consulted with clients after sales and contract signings to resolve problems and provided ongoing support.
- Generated reports outlining progress made towards achieving monthly sales goals.
- Analyzed financial statements from prospective clients in order to assess creditworthiness.
Sales Associate
Urban Outfitters, Inc.
05.2021 - 11.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Greeting customers, give them style advise on cloth selection, provide positive in store shopping atmosphere
- Provide customer info on current discount and promotion of the brand, encourage them to purchase some item within their budget.
- Handle payments, process returns/exchanges, and maintain accurate records at the register
- Help customer to identify their body size , prepare and lead them to the fitting room
Education
Bachelor of Science - Clinical Psychology, Corporate Finance
CUNY Hunter College
New York, NY05-2025
Skills
- Teamwork and Collaboration
- Client Needs Assessment
- Resources analysis
- Expert English
- Negotiation ability
- Effective communication
- Numeral sensitivity
- Payment processing knowledge
- Document Archive
- Microsoft Excel
Activities
- Techmanic software design club member
- multicultural college exchange communication forum organizer
Languages
English
Full Professional
Chinese (Mandarin)
Full Professional
Timeline
Real Estate Broker Assistant
The Airea
10.2024 - Current
Merchant Services Representative
ZBS POS
04.2022 - 07.2023
Sales Associate
Urban Outfitters, Inc.
05.2021 - 11.2021
Bachelor of Science - Clinical Psychology, Corporate Finance
CUNY Hunter College
Similar Profiles
Zeyu WangZeyu Wang
Machine Learning Engineer at AIREA Real EstateMachine Learning Engineer at AIREA Real Estate
Adam QuigleyAdam Quigley
Electrical Quantity Surveyor at Dussmann Specialist Technical Services (STS)Electrical Quantity Surveyor at Dussmann Specialist Technical Services (STS)
Kyle MartinKyle Martin
Bartender/Server at Keg and LanternBartender/Server at Keg and Lantern
Mohamed KassimMohamed Kassim
Volunteer at Astoria Islamic CenterVolunteer at Astoria Islamic Center
Britney VilledaBritney Villeda
Administrative Assistant/Social Media Assistant at HuCapitalAdministrative Assistant/Social Media Assistant at HuCapital