Logan Lokey
Las Vegas,NV
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Gold Lounge Representative
MGM Grand
01.2023 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Delivered above-and-beyond service to guests by ensuring a smooth and welcoming experience.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Worked in exclusive lounge providing front desk services to Gold + members in the MGM Rewards program.
Server
Pappadeaux Seafood Kitchen
06.2021 - 12.2022
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Server
Aspen Creek Grill
06.2019 - 07.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
High School Diploma -
Monterey High School
Lubbock, TX05.2021
Skills
- Marketing
- Personable Demeanor
- POS Systems
- Written and Oral Communications
- Effective Planning
- Cash Handling
- Guest Satisfaction
- Rewards Programs
Certification
- Forbes 5 Star Training - July 2023
Timeline
Gold Lounge Representative
MGM Grand
01.2023 - Current
Server
Pappadeaux Seafood Kitchen
06.2021 - 12.2022
Server
Aspen Creek Grill
06.2019 - 07.2020
High School Diploma -
Monterey High School
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