LOGAN MATHIS
Franklin,TN
Summary
Results-oriented Operations Manager with a proven track record of driving operational excellence and optimizing processes within the electrical industry. Offering extensive experience in overseeing diverse teams and managing all aspects of operations to ensure efficiency, productivity, and customer satisfaction. Skilled in strategic planning, process improvement, budget management, and team leadership. Adept at fostering strong cross-functional collaborations, implementing innovative solutions, and achieving organizational goals. Committed to delivering exceptional results and exceeding expectations in a fast-paced and dynamic environment. Operations Management: Proficient in overseeing day-to-day operations, developing strategies, and implementing processes to enhance efficiency, productivity, and profitability. Skilled in resource allocation, budget management, and project coordination. Process Improvement: Experienced in analyzing operational workflows, identifying areas for improvement, and implementing streamlined processes to optimize performance and reduce costs. Strong background in lean methodologies and continuous improvement practices. Team Leadership: Exceptional ability to lead, motivate, and inspire teams to achieve targets and deliver high-quality results. Skilled in building a collaborative work environment, coaching team members, and fostering professional growth. Strategic Planning: Adept at developing and executing strategic plans aligned with organizational goals. Proficient in analyzing market trends, identifying growth opportunities, and making data-driven decisions to drive business success.
Overview
6
6
years of professional experience
Work History
HVAC-R Service Technician
Nippys Heating & Cooling
2023.08 - Current
- Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
- Increased longevity of HVAC systems by performing preventive maintenance.
- Tested automatic, programmable, and wireless thermostats in residential or commercial buildings to decrease energy usage [Number]%.
- Installed bypass dampers, low voltage wiring, smoke detectors, split systems, and package units in commercial or residential buildings.
- Optimized energy efficiency in facilities with proper calibration and fine-tuning of HVAC-R systems.
- Assisted in the successful completion of large-scale commercial projects, ensuring proper installation of HVAC-R systems.
Operations Manager
Done Right Electrical
2020.10 - 2023.08
- Strategic Planning: Developing and implementing operational strategies and objectives in alignment with the company's overall goals and objectives
- Budgeting and Resource Allocation: Managing and optimizing operational budgets, including procurement of equipment, supplies, and resources
- Ensuring cost-effective operations while maintaining high standards
- Project Management: Planning and executing projects, including electrical installations, repairs, and maintenance jobs
- Coordinating with clients, contractors, and other stakeholders to ensure timely completion and customer satisfaction
- Quality Assurance: Implementing and maintaining quality control measures to ensure compliance with industry standards, safety regulations, and company policies
- Conducting regular inspections and audits to assess performance and address any issues
- Data Analysis and Reporting: Collecting and analyzing operational data to monitor key performance indicators (KPIs) and identify trends and areas for improvement
- Preparing reports and presentations for senior management to facilitate decision- making
- Customer Relationship Management: Collaborating with the sales and customer service teams to ensure seamless communication and exceptional customer service
- Resolving customer issues and complaints in a timely and satisfactory manner.
Process Manager
WestJet
2018.04 - 2020.01
- Lead a team of process analysts in identifying, analyzing, and improving operational processes across multiple departments within WestJet
- Develop and implement process improvement strategies to optimize efficiency, reduce costs, and enhance the customer experience
- Collaborate with cross-functional teams to map current processes, identify pain points, and recommend innovative solutions to streamline operations
- Utilize data analysis and performance metrics to identify areas for improvement and make data-driven decisions
- Led process improvement projects, coordinating with stakeholders to define project scope, objectives, and deliverables, and partnered with IT teams to develop and enhance systems and tools that support process automation, efficiency, and accuracy
- Implement Lean Six Sigma methodologies to drive continuous improvement and eliminate waste in operational processes.
Human Resources Specialist
Deutsche Bank
2017.08 - 2018.03
- Maintained and updated employee records to reflect accurate information or changes in employment status
- Checked employment-related paperwork against standards for completion and necessary supporting documentation
- Organized and conducted orientation sessions, job skills training, and other employee development initiatives
- Organized and conducted orientation sessions, job skills training, and employee development initiatives
- Worked with the hiring manager to develop candidate criteria and target recruitment strategies
- Interviewed applicants and administered pre-employment evaluations
- Helped build, maintain and revise HR policies, standards, and documentation
- Advertised open positions on industry-specific job boards and social media platforms.
Education
B.A. - Global Business with Finance, business administration
University of South Florida
Tampa, FLSkills
- Key Skills
- Resource Coordination
- Employee training
- Process improvement
- Risk management
- Strategic planning
- HR planning
- Business management
- Customer relations
Accomplishments
- Second Harvest Food Bank of Central Florida, Orlando, Florida
- Certifications
- May 2022 EPA Type 1&2
- Treasurer, Future Business Leaders of America
- Trained over 60 new volunteers, helping them develop a strong commitment to community service
- Helped prepare food and dish out meals to over 200 people per day
- Planned and organized two successful fundraising events, which raised the food bank over $2,500 in total.
Timeline
HVAC-R Service Technician
Nippys Heating & Cooling
2023.08 - Current
Operations Manager
Done Right Electrical
2020.10 - 2023.08
Process Manager
WestJet
2018.04 - 2020.01
Human Resources Specialist
Deutsche Bank
2017.08 - 2018.03
B.A. - Global Business with Finance, business administration
University of South Florida