Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Logan McDermott

Spokane Valley

Summary

Results-driven sales and operations leader with over 12 years of experience driving revenue growth, managing high-performing teams, and delivering client-centered solutions across the insurance, financial services, and payment processing industries. Proven expertise in sales strategy, team development, client advocacy, and contract negotiation, with a track record of exceeding targets and scaling business operations. Skilled in cold outreach, digital marketing, and regulatory compliance, with a strong ability to build trust-based relationships and lead teams through complex sales cycles. Adept at streamlining workflows, improving customer retention, and executing data-driven decisions to support sustainable growth.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Supervising Agent – Life Insurance

American Income Life Insurance Company
07.2021 - Current
  • Lead and manage a team of life insurance agents, providing daily training, coaching, and performance support to ensure production goals and compliance standards are met.
  • Oversee all aspects of the sales process, including client consultations, needs assessments, policy recommendations, and application submission.
  • Consistently exceed personal and team sales targets through strategic prospecting, referral development, and client relationship management.
  • Develop and implement sales strategies that drive revenue growth, improve close ratios, and enhance customer retention.
  • Conduct onboarding and ongoing professional development for new agents, including field training, product knowledge sessions, and compliance education.
  • Monitor performance metrics and deliver weekly progress reports to regional leadership.
  • Ensure full adherence to all state and federal regulations, as well as company standards for ethical sales practices.
  • Foster a positive, high-performance culture focused on integrity, accountability, and continuous improvement.

National Sales Manager

Riverside Payments
02.2018 - 07.2021
  • Developed and executed nationwide sales strategies to drive growth in merchant services, debit, and credit card processing solutions.
  • Directed and motivated a high-performing national sales team to consistently exceed revenue targets and KPIs.
  • Built and maintained strategic relationships with enterprise-level clients, key accounts, and channel partners to expand market share and improve retention.
  • Negotiated and secured high-value contracts with large-scale clients, increasing annual revenue and expanding service adoption.
  • Monitored sales team performance using data-driven KPIs, implemented process improvements that increased sales efficiency and conversion rates.
  • Delivered accurate monthly, quarterly, and annual sales forecasts to executive leadership for budgeting and strategic planning.
  • Conducted market research to identify and capitalize on new business opportunities and emerging verticals.
  • Partnered with product development and marketing teams to align messaging, support product rollouts, and ensure brand consistency across campaigns.
  • Provided tailored solutions and consultative support to clients, ensuring alignment with business goals and long-term satisfaction.
  • Trained and onboarded sales staff on new product launches, ensuring full team readiness and go-to-market alignment.

VP of Client Relations

Foreclosure Justice Advocacy Group
03.2015 - 02.2018
  • Lead end-to-end recovery efforts to help clients reclaim surplus funds legally owed to them following property foreclosure proceedings.
  • Manage client intake and communication, including outreach to heirs and family members, and oversee necessary probate filings when applicable.
  • Coordinate with attorneys, governing agencies, and court systems to ensure accurate and timely preparation and submission of legal documentation.
  • Oversee claims strategy and document execution to streamline processing and maximize recovery outcomes on behalf of clients.
  • Generate new business through high-volume outbound prospecting, including cold calling and follow-up with qualified leads.
  • Establish and nurture trust-based relationships with clients, guiding them through emotionally sensitive situations with professionalism and empathy.
  • Serve as a primary liaison between clients and legal/governmental entities to ensure transparency and smooth resolution of claims.
  • Maintain detailed case records and ensure compliance with legal, ethical, and procedural standards across all operations.

Sales & Marketing Manager

SatoriMJ
04.2013 - 03.2015
  • Developed and maintained strong customer relationships by providing personalized product recommendations and exceptional service throughout the buying process.
  • Set and tracked sales goals, aligning team efforts with business objectives to ensure consistent revenue growth and operational efficiency.
  • Managed daily sales floor operations while upholding high standards in customer service, merchandising, and staff productivity.
  • Led product research, purchasing, and inventory strategies to optimize profitability and meet evolving customer demands.
  • Leveraged social media platforms to drive engagement, boost brand visibility, and increase both foot traffic and online sales.
  • Resolved customer concerns with professionalism and promptness, ensuring high levels of satisfaction and repeat business.
  • Trained, mentored, and supervised team members on company policies, product knowledge, and service standards to ensure peak team performance.
  • Conducted regular performance reviews and coaching sessions to address employee challenges, boost morale, and improve results.

Education

General Studies

Mt. Spokane High School
Spokane, WA

Skills

  • Sales Strategy & Business Development
  • Team Leadership & Coaching
  • Client Relationship Management (CRM)
  • Cold Calling & Lead Generation
  • Contract Negotiation & Closing
  • Digital & Social Media Marketing
  • Legal Document Preparation
  • Surplus Funds Recovery & Advocacy
  • Sales Forecasting & KPI Management
  • Regulatory Compliance
  • Cross-Functional Collaboration
  • Salesforce & Microsoft Office Suite

Certification

  • Licensed Life and Health Insurance Agent

Languages

English
Native or Bilingual

Timeline

Supervising Agent – Life Insurance

American Income Life Insurance Company
07.2021 - Current

National Sales Manager

Riverside Payments
02.2018 - 07.2021

VP of Client Relations

Foreclosure Justice Advocacy Group
03.2015 - 02.2018

Sales & Marketing Manager

SatoriMJ
04.2013 - 03.2015

General Studies

Mt. Spokane High School

Similar Profiles

CREATE PROFILE