Logan Mields
Summerville,SC
Summary
Hardworking employee who is enthusiastic about learning the Information technology field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Technology-inclined professional who possesses strong troubleshooting capabilities and a customer-oriented attitude. Experienced in providing network and software support to users, developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
6
6
years of professional experience
Work History
Delivery Driver
Sound Logistics LLC
05.2020 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
IT Administrator
Dell Technologies Services
04.2018 - 04.2020
- Oversaw on-site IT engineer dispatch plans, creating pre-defined response scenarios for common malfunctions and service call types.
- Interfaced with high-level client personnel, collecting performance feedback and integrating positive and negative evaluations into future IT policies.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
- Oversaw development and implementation of improvements to support and network operations.
- Communicated regularly with customers concerning data exchange and technology integration.
- Skilled at working independently and collaboratively within team environment.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
Assistant Store Manager
Finish Master
06.2017 - 07.2019
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Education
High School Diploma -
Clovis High School
Clovis, NM05.2017
Skills
- Customer Service
- Communication and Interpersonal Skills
- Sales Strategy Development
- Microsoft Windows and Office
- Hardware Evaluation
- Technical Support and Assistance
- Helpdesk Services
- Load Safety
- Logistics Knowledge
- Database Management
- Data Evaluation
- Critical Thinking
- Reading Comprehension
- Conflict Resolution
- Safe Driver Training
- Route Logs
- Knowledge of State Roads and Highways
- Local Routes Understanding
- Vehicle Inspection
- Map Reading Skills
- Route Management
- GPS and Route Planning
- Time Management
- Trip Planning
- Vehicle Cleaning and Maintenance
- Complex Problem-Solving
- Delivery Record Keeping
- Familiarity with DOT Regulations
- Licensing Requirements
- Contactless Deliveries
- Strong Working Relationships
- Ability to Lift 50 Pounds
- Customer Service
- Delivery Verification
- Traffic Laws and Regulations
- Residential Delivery Etiquette
- Cargo Handling
- Valid Vehicle Insurance and Registration
- Basic Math Skills
- Signature Verification
- Dependability and Honesty
- Efficiency and Time Management
- Dispatch Collaboration
- Customer Relationships
- Fluent in English
- Serve Customers
- Experienced Manual Transmission Driver
- Emergency Repair
- Teamwork and Collaboration
- Client Relationship Management
- Verbal and Written Communication
- Responsible Driver
- Attention to Detail
- Staff Supervision
- Strategic Planning
- Business Development Understanding
- Product and Service Knowledge
- Recruiting and Interviewing
- Directing Team Members
- Shift Coverage
- Technical Proficiency
- Money Handling
- Adobe Creative Suite
- Staff Development
- Negotiation
- Customer Service and Satisfaction
- Project Management
- Customer Relationship Management
- Reviewing Performance
- Microsoft Office Expertise
- Accounts Payable and Accounts Receivable
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Delivery Driver
Sound Logistics LLC
05.2020 - Current
IT Administrator
Dell Technologies Services
04.2018 - 04.2020
Assistant Store Manager
Finish Master
06.2017 - 07.2019
High School Diploma -
Clovis High School
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