Logan Miller
Washington Court House,OH
Summary
As a Quality Control Specialist at Sharecare Inc, I have gained extensive knowledge in HIPAA compliance and state and federal laws for the release of information. My excellent communication skills have allowed me to work remotely and confidently voice any issues to my lead or supervisor. I am proficient in various Microsoft Office programs and have trained personnel on quality tools such as flowcharts, checklists, and EHR systems. With my experience in Health Information Systems and Electronic Health Records Systems, I am confident in my ability to excel in any high-volume environment. Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Synchrony
11.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Managed approximately 80 incoming calls per day from customers.
Quality Control Specialist
Sharecare Inc
04.2021 - 11.2023
- While working as a quality control specialist on a data-driven virtual health platform, I am responsible for reviewing records for HIPAA compliance and adhering to state and federal laws for the release of information (ROI).
- While working in a remote position, I am required to have excellent communication skills, ensuring great confidence in my ability to ask questions or voice issues to my lead or supervisor.
- This role has helped me gain more knowledge about PC literacy and the ability to use various Microsoft office programs and other Windows-based programs.
- Collaborated with cross-functional teams to ensure consistent adherence to quality standards across all products.
Health Information Technician
InGenesis
08.2018 - 01.2021
- While following strict HIPAA guidelines working as a health information technician my responsibilities include various tasks such as scheduling nursing visits, EKGS, X-Rays, Optometry and Podiatry appointments,Lab draws, doctor's appointments, etc.
- It was my responsibility to organize outside facility medical trips, get outside medical records, and hand out medical equipment to the patients, as well as make sure the correct documents are filled out and signed.
- I also keep patients' hard and electronic health files up to date with any medical information.
- While in this position, I have also gained experience working with two medical programs.
- Trained personnel on proper use of quality tools such as flowcharts, checklists, and EHR systems.
- Maintained a high degree of accuracy in data entry and report generation, ensuring that medical staff had access to reliable information for decision-making purposes.
Toddler Teacher
Brooksedge Daycare
02.2018 - 08.2018
- Provided individualized attention to each toddler while fostering independence and self-confidence.
- Maintained accurate records related to attendance, health concerns, developmental milestones achieved by each toddler.
- Conducted periodic parent-teacher conferences to discuss the progress made by each toddler.
- Encouraged creativity through art projects, music, storytelling, and imaginative play activities.
Lead Teacher, Toddler Room
UMC Daycare
08.2016 - 02.2018
- Developed and maintained classroom environment conducive to learning and appropriate for social and emotional development of students.
- Established positive relationships with parents by engaging them in their child's education.
- Attended and participated in professional development activities and conferences to enhance skill and job knowledge.
Assistant Infant Teacher
UMC Daycare
08.2016 - 02.2018
- Worked collaboratively with colleagues, supervisors, families and caregivers, community agencies and resources.
- Observed infants' development and prepared reports on their progress.
- Created lesson plans based on observations of the infants' interests and abilities.
- Collaborated with other teachers to plan activities that meet the individual needs of each infant.
Education
High School Diploma -
Madison Plains High School
London, OH06.2015
Skills
- EClinicalWorks
- Medical Office Experience
- Medical scheduling
- Data Entry
- Documentation review
- Records Organization and Review
- Clerical Skills
- High-Volume Environments
- Scheduling Software
- Patient Care
- Interpersonal Communication
- Call center experience
Timeline
Customer Service Representative
Synchrony
11.2023 - Current
Quality Control Specialist
Sharecare Inc
04.2021 - 11.2023
Health Information Technician
InGenesis
08.2018 - 01.2021
Toddler Teacher
Brooksedge Daycare
02.2018 - 08.2018
Lead Teacher, Toddler Room
UMC Daycare
08.2016 - 02.2018
Assistant Infant Teacher
UMC Daycare
08.2016 - 02.2018
High School Diploma -
Madison Plains High School