Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Pro Shop Attendant
Groveport Municipal Golf Course
08.2024 - Current
Trained new employees comprehensively on all aspects of Pro Shop operations, promoting high-quality service standards.
Managed cash register transactions accurately, ensuring proper handling of payments and receipts.
Demonstrated outstanding communication skills while resolving customer complaints or concerns professionally.
Collaborated with fellow staff members to foster a positive work atmosphere and improve overall team performance.
Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
Resolved customer complaints with patience and professionalism, preserving shop's reputation for excellent service.
Package Handler
FedEx
12.2020 - 05.2024
Followed safety regulations to maintain safe work environment.
Improved package handling efficiency by implementing proper sorting and organizing techniques.
Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
Reduced damage rates for packages through careful handling and adherence to safety protocols.
Proved successful working within tight deadlines and a fast-paced environment.
Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
Contributed to increased productivity by working effectively in high-pressure situations.
Boosted team performance with consistent punctuality, maintaining a strong attendance record throughout employment tenure.
Golf Cart Attendant
Groveport Municipal Golf Course
08.2017 - 11.2020
Ensured timely availability of carts for customers by promptly preparing and staging them prior to tee times.
Prepared golf carts daily by stocking pencils, tees, scorecards, and towels.
Contributed to a positive atmosphere by fostering friendly interactions between staff and guests.
Improved customer satisfaction by providing exceptional service and assistance to golfers.
Collaborated with team members to streamline work processes, improving overall productivity levels.
Facilitated strong communication between departments, relaying important information as needed.
Education
Bloom Carroll High School
Carroll, OH
High School Diploma -
Fairfield Career Center
Carroll, OH
UX Design
Career Foundry
Berlin, Germany
05-2025
Skills
Team player mentality
Workplace safety
Customer relationship building
Heavy lifting
Wireframing and prototype design
User research
Usability testing
User data collection
Computer skills
Flexible and adaptable
Problem resolution
Decision-making
Certification
Intro to UX Design, CareerFoundry - July 1st 2024-August 2nd 2024
UX Immersion, CareerFoundry - August 2nd 2024-March 20th 2025
Frontend Development for Designers, CareerFoundry - March 20th 2025-May 13th 2025