Logan Milliken
Lapeer,MI
Summary
Positive problem-solver with talent for quickly adapting to new technologies and environments. Comprehensive understanding of IT troubleshooting and network support, coupled with strong skills in ticketing systems and remote assistance. Committed to resolving technical issues efficiently and enhancing user satisfaction.
Overview
1
1
year of professional experience
1
1
Certification
Work History
IT Service Desk Analyst
Davey Tree
07.2024 - Current
- Maintained detailed documentation for all IT service desk processes and procedures, facilitating knowledge transfer and promoting consistency across support teams.
- Delivered comprehensive training sessions for new IT service desk analysts, ensuring rapid onboarding and adherence to company standards.
- Improved customer satisfaction by efficiently resolving IT service desk tickets and providing clear communication to endusers.
- Assisted in the development of IT service desk policies, ensuring compliance with industry standards and regulations while maintaining a focus on providing excellent customer service.
Education
Computer Science Certification -
University of Michigan
Ann Arbor, MI06-2024
Skills
- System monitoring
- Network troubleshooting
- Software support
- Hardware support
- Security awareness
- Technical troubleshooting
- Ticket support system management
Certification
CompTIA Security+
CompTIA Network+
CompTIA A+
Timeline
IT Service Desk Analyst
Davey Tree
07.2024 - Current
Computer Science Certification -
University of Michigan
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