Sydney Williams
Dayton,TN
Summary
I am a customer and detail-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. I am a committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Store Manager
Snapdragon Hemp
Dayton , TN
04.2022 - 05.2024
- Opened the store for grand opening, and operations going forward.
- Worked directly for Dayton site's owner, where I also helped him deal with travel on his end.
- Made sure we met sales goals and exceeded customer expectations.
- Set up booths at festivals to bring in more customers.
- Identified opportunities for cost savings through waste reduction initiatives.
- Organized promotional events to increase product awareness.
- Performed regular price checks to ensure competitive pricing.
- Planned special promotions or discounts based on market trends.
- Updated POS system with new products and promotional offers.
- Managed daily banking activities such as deposits and withdrawals.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Developed strategies to maximize sales and profitability.
- Maintained accurate records of employee performance reviews.
- Established customer service standards and monitored staff compliance.
- Recruited, trained and supervised new employees.
- Implemented efficient systems for tracking stock movement.
- Ensured compliance with safety regulations and company policies.
- Developed relationships with suppliers to negotiate better prices.
- Prepared monthly reports on sales figures, expenses, profits.
- Created weekly work schedules for store personnel.
- Resolved customer complaints in a timely manner.
- Assessed operational efficiency of the store's departments.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Monitored employee performance and identified performance gaps for corrective action.
Sales Associate
Two Men and a Truck International
Chattanooga , TN
03.2019 - 04.2022
- Worked for 2 franchises: Chattanooga and the Bay Area of California.
- Made calls to leads I received every day to book moves, packs, and junk removals.
- Sold local and long-distance moving via virtual and in-home estimates.
- Surpassed every sales goal and made over $1 million in sales in less than a year.
- Top CSR in my office and #13 in the country for my company ending with over $1.6 million in sales, with over 3,000 employees and over 350 locations
- The year 2021, I was #13 again being the top CSR in my office with over $1.9 million in sales.
- The revenue I brought in was over half of what the franchise grossed as a whole, growing 25% in revenue.
- Sold services as little as $500 to as big as $100,000.
- Analyzed customer feedback to identify areas of improvement in product offerings.
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
- Maintained accurate records of customer interactions and transactions.
- Generated new business opportunities through cold calling campaigns.
- Provided personalized service to build relationships with customers.
- Developed and implemented strategies to meet sales quotas.
- Resolved customer complaints promptly and efficiently.
- Educated customers about products and services offered by the company.
- Assisted customers in selecting appropriate products or services for their needs.
- Collaborated with team members to develop effective sales plans.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Maintained current company, product, and promotional knowledge to drive consistent sales.
Public Relations/Recpetion
Apple Medical Clinic
Chattanooga , TN
10.2018 - 03.2019
- Reviewed and prepared financial documents such as balance sheets, income statements, and cash flow statements.
- Performed data entry tasks into various computer systems accurately and promptly.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Managed company database and ensured the accuracy of contact information.
- Assisted in the preparation of regularly scheduled reports by collecting and analyzing information.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Sorted incoming mail and directed to correct personnel each day.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Provided support during public relations events such as conferences and seminars.
- Maintained positive relationships with public relations representatives of event organizers.
- Managed social media accounts related to public relations initiatives.
Receptionist
Keener Marketing
Dayton , TN
12.2017 - 10.2018
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted with special projects assigned by management when required.
- Monitored office supplies inventory and placed orders when necessary.
- Organized travel arrangements for staff members including flights, hotels, car rentals.
- Responded to inquiries from internal staff members regarding office operations.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Compiled data from various sources into organized reports for management review.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
Assistant Store Manager
Cato's Fashion
Dayton , TN
07.2017 - 12.2017
- Supervised cash handling processes to ensure accuracy of transactions.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Ensured compliance with all safety regulations throughout the store premises.
- Provided training to new employees on company policies and procedures.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Education
GED
Rhea County High School
Evensville, TNSkills
- Revenue Generation
- Risk Management
- Loss Prevention
- Talent Recruitment
- Partnership Building
- Employee Training
- Customer Service Management
- Promotional planning
- Store Merchandising
- Report Generation
- Team Development
- Retail Inventory Management
- Operations Management
- Shift Scheduling
- Store operations oversight
- Project Management
- POS Systems
- Operational budgeting
- Competitor Monitoring
- Budget Administration
- Supply Ordering
- Payroll Management
- Sales Promotions
- Advertising and marketing
- Inventory Control
- Work Planning and Prioritization
- Employee Terminations
- Leadership Development
- Recruitment and hiring
- Database Management
- Opening and closing procedures
- Sales expertise
- Operations Oversight
- Outstanding communication skills
- Staff Supervision
- Shift checklists
- Customer Service
- Team Leadership
- Operational Efficiency
- Order Management
- Marketing and Promotions
- Special Events
- Problem-Solving
- Staff Management
- Mathematical Aptitude
- Inventory Oversight
- Security System Monitoring
- Bank and Safe Deposits
- Pricing Strategies
- Loss Prevention Procedures
- Sales Strategies
- Delegating Work
- Reliable
- Customer Relations
- Multitasking and Organization
- Product Merchandising
- Operations
- Budgeting and cost control
- Cash Management
- Culture development
- Inventory Management
- Employee Scheduling
- Team motivation
- Store opening and closing procedures
- Training and mentoring
- Strategic thinker
- Friendly and Positive
- Flexible Schedule
- Store Opening and Closing
- Budget Development
- Accurate Cash Handling
- Team Building and Leadership
- Documentation And Reporting
- Program Administration
- Performance Reviews
- Root Cause Analysis
- Process Improvements
- Leading Staff Meetings
- Employee supervision and motivation
- Sales Coaching
Timeline
Store Manager
Snapdragon Hemp
04.2022 - 05.2024
Sales Associate
Two Men and a Truck International
03.2019 - 04.2022
Public Relations/Recpetion
Apple Medical Clinic
10.2018 - 03.2019
Receptionist
Keener Marketing
12.2017 - 10.2018
Assistant Store Manager
Cato's Fashion
07.2017 - 12.2017
GED
Rhea County High School
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