Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
Logan Moore

Logan Moore

Fayetteville,AR

Summary

Dynamic retail professional with extensive experience at Crossover Hardware & Rental, excelling in customer service and cash handling. Proven track record in training and mentoring staff, enhancing sales through effective product merchandising, and fostering strong customer relationships. Recognized for achieving sales goals and maintaining operational excellence in fast-paced environments.


Overview

10
10
years of professional experience

Work History

Key Holder

Crossover Hardware& Rental
08.2022 - Current
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
  • Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
  • Contributed to store profitability by identifying opportunities for upselling and cross-selling products.
  • Increased sales by providing exceptional customer service and product knowledge.
  • Conducted thorough audits of cash handling procedures, safeguarding against discrepancies.

Front End Supervisor

Ozark Natural Foods
08.2021 - 07.2022
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.

Customer Service Outfitter

Bass Pro Shops
03.2020 - 07.2021
  • Enhanced customer satisfaction by addressing and resolving inquiries promptly and professionally.
  • Assisted in achieving sales goals by identifying potential upsell opportunities during interactions with customers.
  • Supported team members during peak periods, helping maintain consistent levels of service quality across all channels.
  • Responded to customer requests for products, services, and company information.

Sandwich Artist

SUBWAY®Restaurants
02.2019 - 03.2020
  • Collaborated with team members to maintain a smooth workflow during busy hours.
  • Maintained a clean and organized workspace, adhering to strict sanitation standards.
  • Increased speed of service through effective multitasking and time management skills.
  • Trained new employees on company policies and procedures, contributing to overall team performance and growth.
  • Prepared and presented food in compliance with health and safety guidelines.

Cashier

Ingles Supermarket
09.2015 - 10.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Education

High School Diploma -

Hardin Valley Acadmey
Knoxville, TN
05-2017

Skills

  • Customer service
  • Cash handling
  • Store maintenance
  • Training and mentoring
  • Bank deposits
  • Daily reporting
  • Product ordering
  • Opening and closing coordination
  • Inventory and stocking
  • Product merchandising
  • Goal setting and achievement
  • Delegation and supervision

Accomplishments

  • Supervised team of 10+ staff members.
  • Documented and resolved large inventory discrepancies which led to optimal store organizational productivity.
  • Resolved product issue through consumer testing.

Languages

English
Native or Bilingual

Timeline

Key Holder

Crossover Hardware& Rental
08.2022 - Current

Front End Supervisor

Ozark Natural Foods
08.2021 - 07.2022

Customer Service Outfitter

Bass Pro Shops
03.2020 - 07.2021

Sandwich Artist

SUBWAY®Restaurants
02.2019 - 03.2020

Cashier

Ingles Supermarket
09.2015 - 10.2016

High School Diploma -

Hardin Valley Acadmey

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