Logan Morgan
Waterford,PA
Summary
Results-driven Computer Technician with a proven track record at EagleZip, enhancing system performance through expert troubleshooting and installation. Demonstrated exceptional customer service and patience, resolving technical issues efficiently. Skilled in computer assembly and repair, consistently improving user satisfaction and operational efficiency.
Overview
6
6
years of professional experience
Work History
Computer Technician
EagleZip
Jamestown, NY
03.2022 - 02.2026
- Diagnosed hardware and software issues, providing timely solutions to enhance system performance.
- Installed and configured computer systems, ensuring optimal functionality for end-users.
- Assisted in troubleshooting network connectivity problems, improving overall
- Linked computers to network and peripheral equipment.
- Enhanced system performance by conducting regular software and hardware updates.
- Resolved technical issues for clients through remote support, increasing customer satisfaction.
- Installed necessary software programs to meet specific user needs and enhance workflow capabilities within departments.
- Recommended new and replacement hardware and software purchases.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Restored data on computers and office machines.
Stocker
Tops Friendly Markets
Falconer, NY
10.2021 - 01.2022
- Stocked shelves efficiently, ensuring optimal product placement and visibility.
- Assisted in inventory management, conducting regular counts to maintain stock accuracy.
- Maintained cleanliness and organization of storage areas to facilitate daily operations.
- Collaborated with team members to streamline stocking processes and improve workflow.
Cashier
The Blueberry Patch
06.2020 - 08.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product selections and inquiries to enhance shopping experience.
- Maintained accuracy in cash handling and register reconciliation daily.
- Ensured cleanliness and organization of checkout area to promote safety standards.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Education
High School Diploma -
Chautauqua Lake Central School
Mayville, NY06.2021
Skills
- Computer assembly
- Desktop and laptop installations
- Computer troubleshooting
- Installation and repair
- Customer service
- Heavy Lifting
- Customer satisfaction
- Patience and composure
- Cash handling
Timeline
Computer Technician
EagleZip
03.2022 - 02.2026
Stocker
Tops Friendly Markets
10.2021 - 01.2022
Cashier
The Blueberry Patch
06.2020 - 08.2020
High School Diploma -
Chautauqua Lake Central School