Summary
Overview
Work History
Education
Skills
Timeline
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Logan Murphy

Abilene,Texas

Summary

Client Services Manager providing leadership to team of direct reports and serving as escalation point for clients and internal departments. Provide senior leadership with updates and status reports. Delivers excellent client services while building and maintaining client relationships. Strong people management skills coach, lead and develop team members.

Overview

6
6
years of professional experience

Work History

Client Experience Manager

Masterscapes
07.2023 - Current
  • Boosted efficiency by developing standardized procedures for handling common client inquiries and concerns.
  • Managed high-value accounts, consistently exceeding expectations and cultivating trust among stakeholders.
  • Managed, measured, tracked and resolved customer issues to achieve timely resolutions.
  • Enhanced customer satisfaction by streamlining communication channels and implementing efficient CRM tools.
  • Coordinated with internal departments on implementation of new client business.

Sales Consultant

Southern Glazer's Wine & Spirits
07.2022 - Current
  • Created detailed sales presentations to communicate product features and market data
  • Followed up with existing customers to provide additional support and address concerns
  • Supported clients with business analysis, documentation and data modeling
  • Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.

Customer Experience Manager

Chike Nutrition
03.2021 - 07.2022
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity
  • Established performance and service goals and held associates accountable for individual performance
  • Developed new employees and on-going performance assessment of current employees
  • Organized daily workflow and assessed appropriate staffing to provide optimal service.

Assistant Manager

Howler Brothers
03.2020 - 03.2021
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
  • Increased employee performance and job satisfaction to strengthen retention and engagement
  • Directed promotion and brand loyalty efforts to build direct relationships with customers
  • Developed organizational structure to outline and direct rules, roles and responsibilities.

Manager

Lone Star Dry Goods
05.2018 - 03.2020
  • Applied customer feedback to develop process improvements and support long-term business needs
  • Recruited and hired top performers to add talent and value to team
  • Cross-trained existing employees to maximize team agility and performance
  • Met with Sales Reps to go over seasonal lines and orders
  • Developed strong returning customer base through optimized customer experience.

Education

Bachelor of Science - Social Psychology

Abilene Christian University
Abilene, TX

Skills

  • Consultative Selling Techniques
  • Operational Efficiency
  • Client Development and Retention
  • Customer Trend Analysis
  • Customer Experience Enhancement
  • Software Implementation
  • Inventory Control Processe
  • Salesforce Software
  • Staff Management
  • Employee Coaching and Motivation
  • SOP Overhauling
  • Sales proficiency

Timeline

Client Experience Manager

Masterscapes
07.2023 - Current

Sales Consultant

Southern Glazer's Wine & Spirits
07.2022 - Current

Customer Experience Manager

Chike Nutrition
03.2021 - 07.2022

Assistant Manager

Howler Brothers
03.2020 - 03.2021

Manager

Lone Star Dry Goods
05.2018 - 03.2020

Bachelor of Science - Social Psychology

Abilene Christian University

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Logan Murphy