Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Logan Parks

Champaign,IL

Summary

Diligent and responsible main cashier with an excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Friendly Retail Sales Associate Cashier eager to form relationships with return customers and support continual patronage. Adept provider of accurate and rapid answers to product and service queries. Committed to positively impacting sales and revenue through beneficial customer interactions and memorable service. Made sure that customers would be able to have their items checked out quickly and effectively while making sure that they were able to find what they were looking for in order to boost customer satisfaction and maintain customer loyalty. Customer-oriented sales professional who thinks strategically while educating customers and providing exceptional customer service.

Overview

4
4
years of professional experience

Work History

Back Office Manager & Jewelry Sales Associate

Rogers & Hollands Jewelers
Champaign, IL
03.2023 - Current
  • Provided exceptional customer service to ensure customer satisfaction.
  • Ensure insurance plan policies are kept in place.
  • Filled out invoices to make sure the jeweler receives payment.
  • Looked into digital inventory issues to investigate and track.
  • Checked in new merchandise and diamonds from vendors.
  • Assisted customers in selecting and purchasing diamonds based on their individual needs.
  • Provided customer service for clients, including answering questions about diamond quality, color, clarity and carat size.
  • Verified authenticity of diamonds using a microscope.
  • Performed daily inventory checks to ensure accurate stock levels.
  • Advised customers on the best ways to care for their diamonds.
  • Tracked shipments and contacted vendors when necessary regarding delays or discrepancies in orders.
  • Resolved customer complaints in a professional manner.
  • Participated in restyle shows and other events to promote diamond sales.
  • Prepared documents related to warranty coverage for each purchase.
  • Processed returns and exchanges within company guidelines.
  • Increased value to clients through product knowledge.
  • Greeted customers to determine wants or needs.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Placed special orders or called other stores to find desired items.
  • Conducted regular audits of back office activities to ensure accuracy and efficiency.
  • In charge of assessing and writing customer repairs for our jeweler.
  • Managed customer inquiries regarding account information or transaction processing issues.
  • Coordinated with other departments on projects related to customer service, finance, or IT systems development.
  • Maintained filing systems to organize operations and administration records.
  • Organized and maintained documents, files and records.

Jewelry Sales Associate

Helzberg Diamonds
Champaign, IL
11.2022 - 03.2023
  • welcomed customers, offering to assist them in finding jewelry pieces
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • made phone calls to customers for jewelry pickups and answered the phone to assist customers
  • Calculated pricing, applied discounts and collected payments to process transactions
  • processed repairs
  • inspected and cleaned jewelry making sure that jewelry pieces were in good condition and informed the customer about their piece
  • informed customers on different diamonds and gemstones to assist them in finding a piece that suited them

SALES ASSOCIATE/CASHIER

Michael's Arts & Crafts Store
Champaign, IL
07.2020 - 09.2022
  • Customer Transactions
  • Product Recommendations
  • Connected with customers to support positive transaction experiences and address service concerns
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
  • Helped customers complete purchases, locate items and join reward programs
  • Answered questions about store policies and addressed customer concerns
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
  • Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions
  • Processed credit card and debit payments via card reading systems, providing accurate charges and credits
  • Interacted on the floor to help customers find the product they were looking for by incorporating background knowledge of the product
  • Checked pricing and helped mark clearance items
  • Displayed new merchandise
  • Listened to customer concerns and worked to find solutions that helped address the customer's issues

Education

Recreation, Sport, & Tourism

Parkland Pathways/University of Illinois
Champaign, IL
05.2024

High School Diploma - Sport, & Tourism

Champaign Central Highschool, Illinois
05.2021

Skills

  • Diligent and responsible main cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness
  • Friendly Retail Sales Associate Cashier eager to form relationships with return customers and support continual patronage
  • Adept provider of accurate and rapid answers to product and service queries
  • Committed to positively impacting sales and revenue through beneficial customer interactions and memorable service
  • Made sure that customers would be able to have their items checked out quickly and effectively while making sure that they were able to find what they were looking for in order to boost customer satisfaction and maintain customer loyalty
  • Customer Relations
  • Rewards Programs Building Customer Loyalty
  • Engaging with Diverse Customers
  • Credits and Refunds
  • Strong Communication and Interpersonal Skills
  • Cooperative Attitude and Feedback Acceptance
  • Customer Service
  • Product Knowledge
  • Computer Proficiency
  • Merchandise Handling
  • Attention to Detail
  • Security Practices
  • Jewelry Cleaning
  • Diamond and Gem Knowledge

Accomplishments

  • Rogers & Hollands 2023 Guest Services Award

Affiliations

  • Marching Illini Trumpet Player 2022-2024

Timeline

Back Office Manager & Jewelry Sales Associate

Rogers & Hollands Jewelers
03.2023 - Current

Jewelry Sales Associate

Helzberg Diamonds
11.2022 - 03.2023

SALES ASSOCIATE/CASHIER

Michael's Arts & Crafts Store
07.2020 - 09.2022

Recreation, Sport, & Tourism

Parkland Pathways/University of Illinois

High School Diploma - Sport, & Tourism

Champaign Central Highschool, Illinois

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Logan Parks