Logan Parks

Tuscaloosa,AL

Summary

Results-driven Service Specialist with a proven track record in delivering exceptional customer service and optimizing organizational processes. Combines analytical skills with a calm demeanor to effectively identify needs, resolve complex issues, and enhance customer satisfaction. Core competencies include problem-solving, effective communication, and resource management. Aiming to leverage expertise in a dynamic environment focused on continuous improvement.

Overview

years of professional experience

Certification

Work History

Service Specialist

Ecolab

03.2023 - Current

Answered inbound calls, chats and emails to facilitate customer service.
Reviewed work orders prior to starting a job in order to assess necessary materials or resources needed for completion.

Operations Coach

Walmart

11.2017 - 02.2022

Provided guidance and direction to team members on operational processes.
Maintained up-to-date knowledge of industry standards and regulations related to operations.
Oversaw daily operations including shift scheduling and task delegation.
Conducted assessments to detect adherence violations.
Analyzed workplace incidents to determine causes and suggested necessary improvements.

Skills

Scheduling
Critical Thinking and Problem-Solving
Time management
Relationship building

Documentation
Employee Development
Risk management