Logan Pedersen
Uintah,Utah
Summary
Friendly Help Desk Technician with 5+ years quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.
Overview
8
8
years of professional experience
Work History
Software Developer
Young Automotive Group
10.2022 - Current
- Discussed issues with team members to provide resolution and apply best practices.
- Updated old code bases to modern development standards, improving functionality.
- Participated in software field testing to verify performance of developed projects.
- Collaborated on stages of systems development lifecycle from requirement gathering to production releases.
- Developed software for desktop and mobile operating systems.
Computer Helpdesk Technician
Rocky Mountain Care
12.2021 - Current
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Configured hardware, devices and software to set up work stations for employees.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
Information Technology Specialist (40 Hours)
Meridian Restaurants Unlimited
08.2020 - 08.2021
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Configured hardware, devices and software to set up work stations for employees.
- Installed, configured, and supported local area network (LAN), wide area network (WAN) and Internet
PC Technician Level 3 (40 Hours)
Abbtech Professional Resources
06.2019 - 08.2020
- Accept and resolve incident management tickets using the client's (HP Service Manager) system
- Troubleshoot and determine the nature of and resolve the end-user problem
- Load “above-baseline” software as requested and insure functionality as indicated
- Perform maintenance and repair where indicated
- Execute quality control process to confirm system’s software configuration
- Provide end-user with informal instruction regarding use of their IT equipment and software insuring their satisfaction with the resolution provided
I.T Administrator
GMRE, Inc (40 Hours)
07.2017 - 08.2018
- Performed tests of functionality, security and performance of different workstations and devices
- Monitored servers, network connections, firewalls and corporate filters
- Maintained hardware and software with new installations, repairs and patches
- Trained and supported end-users with software, hardware and network standards and use processes
- Set up network profiles, security permissions and file sharing systems
- Designed strategic plan for component development practices to support future projects
- Followed internal procedures for change management, incident management and escalation
Education
Information Technology Certification - Information Technology
Ogden Weber Applied Technology College
Ogden2017
Skills
- C# Programming
- Hardware installations
- MySQL
- PHP
- Systems administration
Timeline
Software Developer
Young Automotive Group
10.2022 - Current
Computer Helpdesk Technician
Rocky Mountain Care
12.2021 - Current
Information Technology Specialist (40 Hours)
Meridian Restaurants Unlimited
08.2020 - 08.2021
PC Technician Level 3 (40 Hours)
Abbtech Professional Resources
06.2019 - 08.2020
I.T Administrator
GMRE, Inc (40 Hours)
07.2017 - 08.2018
Information Technology Certification - Information Technology
Ogden Weber Applied Technology College
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