Logan Pierce
Lawrence,KS
Summary
Detail-oriented environmental services worker skilled at providing professional cleaning services to clients, maintaining equipment and implementing new cleaning procedures. Works autonomously with strong time management skills. Demonstrates dedication to customer satisfaction, reliability and taking pride in job well done.
Hardworking Custodian equipped with expert knowledge of cleaning equipment, products and techniques. Focuses on completing tasks quickly and with high quality standards in mind. Maintains sanitation levels in and around company facilities as set forth by company standards.
Overview
4
4
years of professional experience
Work History
Custodian
Kansas University
Lawrence, KS
02.2024 - 11.2024
- Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
- Cleaning windows, mirrors, walls, and ceilings; dusting furniture and wiping down surfaces.
- Inspecting buildings for safety hazards or damages that need to be addressed; reporting any issues to management immediately.
- Operating floor buffers, pressure washers, carpet cleaners, vacuums, ladders, snow blowers, leaf blowers safely.
- Ensuring all equipment is properly maintained and serviced regularly according to manufacturer guidelines.
- Stocking restrooms with necessary paper products such as toilet paper and paper towels; replenishing soap dispensers when needed.
- Assisting with special projects related to custodial care as assigned by supervisor or manager.
- Disinfecting high-touch areas including doorknobs, handrails on stairs, escalators., elevator buttons.
- Adhering strictly to health and safety regulations while performing duties.
- Maintaining an organized storage area for custodial supplies and equipment; ordering additional items when needed.
- Monitoring inventory levels of consumable items like toiletries and garbage bags throughout the facility and restocking shelves accordingly.
- Recycling materials whenever possible in accordance with company policy and local disposal regulations.
- Wet and spot mopped to clean floors and other surfaces in public corridors.
Hotel Front Desk Clerk
Comfort Inn & Suites
Lawrence, KS
01.2023 - 02.2024
- Greeted guests upon arrival and provided excellent customer service.
- Answered phones, booked reservations, and responded to inquiries from customers.
- Maintained daily records of all transactions, including payments and cancellations.
- Assisted with the check-in process for guests by verifying information, issuing room keys, and providing directions to rooms.
- Processed guest payments through cash registers or credit card machines in an accurate manner.
- Provided timely and accurate information regarding hotel services, amenities, local attractions.
- Conducted routine inspections of front desk area to ensure cleanliness and neatness at all times.
- Performed nightly audit of cash register drawers to verify accuracy of funds on hand.
- Ensured that all registration cards were properly filled out according to hotel policies.
- Adhered strictly to all applicable laws related to hotel operations.
- Prepared end-of-day reports detailing total number of guests checked in and out during shift.
- Updated guest profiles in computer system as necessary following any changes or modifications made during reservation process.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Managed guest check-in and check-out procedures, reservations and payments.
Front Desk Associate
ACE Cash Express Inc.
Lawrence, KS
01.2022 - 01.2023
- Greeted guests upon arrival and provided excellent customer service.
- Answered phones, booked reservations, and responded to inquiries from customers.
- Maintained daily records of all transactions, including payments and cancellations.
- Assisted with the check-in process for guests by verifying information, issuing room keys, and providing directions to rooms.
- Processed guest payments through cash registers or credit card machines in an accurate manner.
- Monitored lobby activity throughout shift to ensure safety of guests and staff members.
- Conducted routine inspections of front desk area to ensure cleanliness and neatness at all times.
- Handled various administrative tasks such as filing paperwork, entering data into computer systems, photocopying documents.
- Performed nightly audit of cash register drawers to verify accuracy of funds on hand.
- Resolved customer complaints in a professional manner while maintaining high standards of service quality.
Sanitation Worker
Wise & Associates
Lawrence, KS
09.2021 - 01.2022
- Followed the sanitation schedule and documented the cleaning activities.
- Utilized personal protective equipment (PPE) correctly.
- Maintenance of daily records and files, consisting of daily needs and requirements for myself and my co-workers.
- Participation in weekly meetings and seminars with my supervisors to convey and gather information to perform job functions, and meet expectations.
- Experience responding to common emergency situations in a calm and orderly fashion.
- Performed daily record-keeping for my supervisor, with the purpose of providing necessary materials.
- Sanitized floors and walls to protect workers.
Customer Sales Representative
AutoZone
Topeka, KS
10.2020 - 09.2021
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Documented conversations with customers to track requests, problems and solutions.
- Reviewed customer account information to determine current issues and potential solutions.
- Shared detailed information regarding options to help customers make decisions.
- Monitored and evaluated customer sales activity and made strategy, process and product adjustments to elevate sales volume and maximize customer satisfaction.
- Experienced in maintaining a calm demeanor while responding to emergency situations with the purpose of resolving immediate safety concerns.
- Experienced in maintaining a calm demeanor during emergency medical situations to ensure the level of care necessary was provided.
- Experienced in adapting to unique situations with customers to provide opportunity to receive the same standard level of service.
Education
Associate of Applied Science - Science Education
Highland Community College
Highland, KS05.2019
Engineering, Graphics, And Design Certificate - Engineering Technology
Highland Community College Technical Center
Atchison, KS05.2018
High School Diploma -
Horton High School
Horton, KS05.2017
Bachelor of Science - Computer And Information Sciences
Washburn University of Topeka
Topeka, KSSkills
- Health assessments
- Team collaboration
- Issue reporting
- Equipment operation
- Team building
- People skills
- Critical thinking
- Working collaboratively
- Conflict resolution
- Team management
- Flexible
- Relationship building
- Leadership
- Troubleshooting
- PPE use
- Friendly, positive attitude
- Collaboration
- Data management
- Vehicle maintenance
Timeline
Custodian
Kansas University
02.2024 - 11.2024
Hotel Front Desk Clerk
Comfort Inn & Suites
01.2023 - 02.2024
Front Desk Associate
ACE Cash Express Inc.
01.2022 - 01.2023
Sanitation Worker
Wise & Associates
09.2021 - 01.2022
Customer Sales Representative
AutoZone
10.2020 - 09.2021
Associate of Applied Science - Science Education
Highland Community College
Engineering, Graphics, And Design Certificate - Engineering Technology
Highland Community College Technical Center
High School Diploma -
Horton High School
Bachelor of Science - Computer And Information Sciences
Washburn University of Topeka
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