Logan Rasmussen
Chester,NH
Summary
Dynamic Technical Support Representative with proven expertise at Raymarine in troubleshooting complex issues and enhancing customer satisfaction. Skilled in remote support and collaboration, I effectively utilized Salesforce to streamline operations. Recognized for problem-solving abilities and commitment to team success, I consistently improved service quality and response times.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Technical Support Representative
Raymarine
Hudson, MI
06.2023 - Current
- Assisted customers in troubleshooting technical issues via phone and chat support.
- Learned company software such as Salesforce and Aircall and more to provide effective support for end-users and business owners.
- Documented customer interactions to improve service quality and response times.
- Collaborated with team members to resolve complex technical inquiries efficiently.
- Attended various trade shows to network with other people in the industry
Intern
Raymarine
Hudson, NH
05.2022 - 06.2023
- Collaborated with team members to identify areas for process improvement and implement solutions.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Assisted in developing project plans and timelines to ensure efficient workflow.
Student Worker
Southern New Hampshire University - On Campus
Hooksett, NH
09.2021 - 06.2023
- Assisted with administrative tasks, ensuring efficient office operations and support for staff.
- Managed scheduling and coordination of events, enhancing communication among team members.
- Developed training materials for new student workers, improving onboarding processes and knowledge retention.
- Maintained inventory records, ensuring accurate tracking of supplies and equipment used across functions.
- Organized resources and materials for projects, contributing to successful completion within deadlines.
Retail Worker
Ace Hardware
Raymond, NH
05.2020 - 08.2021
- Trained new staff on customer service protocols and sales techniques.
- Managed inventory levels, ensuring timely restocking of merchandise.
- Resolved customer complaints efficiently, maintaining high satisfaction rates.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
- Actively engaged customers to provide general assistance and information on store merchandise.
Education
BBA - Business Administration And Management
Southern New Hampshire University
Hooksett, NH05-2023
Skills
- Technical troubleshooting
- Product troubleshooting
- Remote support
- Call center operations
- Troubleshooting network issues
- Software upgrades
- Microsoft windows and office
- Problem-solving
- Remote technical support
- Teamwork and collaboration
- Network configuration
Certification
- Licensed [Job Title] - [Timeframe]
Languages
English
Full Professional
Timeline
Technical Support Representative
Raymarine
06.2023 - Current
Intern
Raymarine
05.2022 - 06.2023
Student Worker
Southern New Hampshire University - On Campus
09.2021 - 06.2023
Retail Worker
Ace Hardware
05.2020 - 08.2021
BBA - Business Administration And Management
Southern New Hampshire University