Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

LOGAN ROY

Tucson,AZ

Summary

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Patrtiot Mobile
02.2025 - 05.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Church Intern

Victory Baptist Church
06.2024 - 08.2024
  • Conducted research on church history and provided comprehensive reports to the senior pastor.
  • Facilitated weekly bible studies for youth members of the congregation.
  • Recorded attendance data from each service to track member engagement levels.
  • Collaborated with other ministries within the church to ensure that all programs were running smoothly and efficiently.
  • Supported staff members with daily tasks such as filing paperwork, answering phones.
  • Demonstrated and reinforced values of caring, respect, honesty, and responsibility.
  • Fostered warm and welcoming community to nurture youth and inspire life of discipleship.
  • Leveraged talents and background to aid and fulfill church needs with service and actions.

Cashier

McDonald's
01.2023 - 05.2023
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Performed other duties as assigned by management.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.

Education

Bachelor of Arts - Pastoral Ministries

West Coast Baptist College
Lancaster, California
05-2027

High School Diploma -

Mica Mountain High School
05.2023

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Call center experience
  • Payment processing
  • Client relations
  • Documentation

Timeline

Customer Service Representative

Patrtiot Mobile
02.2025 - 05.2025

Church Intern

Victory Baptist Church
06.2024 - 08.2024

Cashier

McDonald's
01.2023 - 05.2023

High School Diploma -

Mica Mountain High School

Bachelor of Arts - Pastoral Ministries

West Coast Baptist College

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LOGAN ROY