Combines hands-on technical expertise with a strong commitment to customer satisfaction. Successfully executed maintenance tasks, including plumbing and electrical repairs, while fostering collaborative relationships with over 300 clients, demonstrating a capacity for empathy and a desire for continuous skill enhancement.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Maintenance Technician
Jones County Board of Education
Gray, GA
02.2025 - Current
Managed and resolved an average of 50+ work orders monthly across eight schools, ensuring timely responses and accurate corrections.
Rewired 10+ light fixtures weekly, changed 15+ ceiling tiles, replaced filters in 10+ rooftop air handlers, modified condensation drains, laid tiles in 200 sq ft area, installed new fixtures, and repaired appliances or furniture.
Executed plumbing repairs across school facilities, replacing broken PVC pipes, fixing leaks, and repairing toilets and sink fixtures to ensure operational functionality.
Drove company vehicles daily to various schools for maintenance services.
Documented over 50 monitored work orders weekly, tracking all tasks completed and time spent on each project.
Cultivated positive relationships with 300+ staff, faculty, and students, fostering an atmosphere of collaboration and open communication.
General Trades Technician
CGL Companies
Macon, GA
07.2023 - 02.2025
Executed routine inspections and repairs at RYDC facility, ensuring compliance with state regulations and company standards.
Required 45+ light fixtures to support LED installations and performed routine HVAC checks on rooftops, troubleshooting issues to ensure optimal system performance.
Maintained detailed logs of daily tasks and submitted accurate time reports to supervisor at end of each shift.
Consistently greeted and assisted 50+ clients daily with a positive and friendly demeanor, enhancing their overall service experience.
Cook
Acres & Oak Kitchen
Macon, GA
11.2019 - 01.2023
Prepared comprehensive recipes for company menu items
Prepared and delivered 35+ orders daily, adhering to customer specifications and ensuring timely service.
Developed, implemented and advertised new menu items that increased customer foot traffic by 15% over six months.
Performed daily cleaning and maintenance of restaurant, providing a clean environment for patrons and staff.
Cleaned and maintained 15+ tables and dining areas daily, supporting efficient service in a busy restaurant with 50+ customers per shift.
Sales Associate
H&M
Macon, GA
11.2017 - 11.2019
Opened and closed the storefront daily, ensuring a seamless transition for store operations with a focus on exceptional customer service.
Rang an average of 75+ customer purchases per shift while ensuring accurate cash handling and providing excellent customer service.
Handled 50+ customer inquiries, requests, and complaints daily while maintaining a friendly and welcoming disposition.
Organized and tidied an average of over 100 merchandise items daily alongside fellow associates.
Food Runner/Busboy
Harp & Bowl la Bistro
Macon, GA
06.2017 - 12.2017
Cleaned and maintained 15+ tables and dining areas daily, supporting service in a busy restaurant with 50+ customers per shift.
Prepared and delivered 35+ orders daily, ensuring accuracy and adherence to customer specifications.
Maintained cleanliness and organization of restaurant, creating a welcoming environment for patrons and staff.
Developed, implemented and advertised new menu items that increased customer foot traffic by 15% over six months.
Medical Expense Technician
Geico
Macon, GA
08.2016 - 06.2017
Formatted and processed high volume of medical bills/documents, facilitating accurate reimbursement and timely payment.
Managed high-volume tasks in fast-paced environment, delivering completed products on time while upholding quality standards.
Enhanced technical skills through focused training, achieving a 15% reduction in errors and improving accuracy in documentation on a bi-weekly basis
Implemented proactive maintenance to reduce equipment downtime, supporting consistent productivity and adherence to time efficiency standards.
Education
Rutland High School
Macon, Georgia
Bachelor’s - Computer Science
Middle Georgia State University
Macon, GA
06-2026
Skills
Equipment maintenance
Technical troubleshooting
Safety procedures
Facility compliance
Root Cause Analysis
Attention to detail
Effective communication
Customer relationship management
Certification
Certified in School Maintenance Plumbing, 06/01/25