Logan Seth Hames
Rowlett,TX
Overview
10
10
years of professional experience
1
1
Certification
Work History
Intake & Operations Manager
Intake Engine
07.2024 - 07.2025
- Oversaw full-cycle intake operations and law firm onboarding processes for national legal campaigns.
- Built and customized campaign logic, scripts, and workflows using CRM tools, Excel, and Box.
- Trained and led intake agents, creating SOPs to improve conversion rates and client experiences.
- Developed performance tracking dashboards to monitor KPIs and maximize productivity.
- Resigned to pursue new growth opportunities aligned with long-term career goals.
Intake Manager / Director of Intakes
Blue Sky Legal
10.2023 - 07.2024
- Managed a high-performing team of intake agents; created plaintiff fact sheets and custom call scripts.
- Collaborated directly with legal teams to align campaign logic with firm-specific goals and compliance.
- Implemented quality control improvements to enhance retention, intake accuracy, and client satisfaction.
- Promoted within months due to strong leadership and process development contributions.
Legal Intake Specialist
Reliance Litigation
02.2022 - 10.2023
- Conducted high-volume legal screenings for personal injury and mass tort campaigns.
- Recognized consistently as a top performer in client retention and call handling effectiveness.
- Entered sensitive legal data with precision while delivering empathetic and informative service.
Field Engineer
Garney Construction
Leonard, TX
05.2019 - 02.2022
- Supported $1.6B water treatment plant build with CAD drawings, logistics coordination, and GPS planning.
- Led field surveying efforts to ensure precision in material placement and structural layout.
- Liaised between project managers and contractors to ensure alignment on scope and schedule.
Ski & Snowboard Instructor
Mammoth Mountain
Mammoth Lakes, CA
12.2018 - 05.2019
- Instructed beginner to intermediate snowboarders with a focus on safety, confidence, and progress.
- Maintained strong parent communication through personalized daily reports.
Bartender
Harpers & Veranda
San Marcos, TX
01.2018 - 11.2018
Valet Driver
Central Texas Valet
Austin, TX
01.2016 - 11.2018
Education
Bachelor of Science - Business Administration
Collin College
McKinney, TXMechanical Engineering
Texas State University
San Marcos, TX12.2018
Skills
- Microsoft Excel (Advanced): Pivot Tables, VLOOKUP, Macros, Reports
- CRM Systems: Campaign logic, scripting, call flows, lead tracking
- Microsoft Office Suite: PowerPoint, Outlook, Word, Teams
- Document Management: Box, Google Workspace, Secure File Sharing
- CAD & Drafting Tools: AutoCAD, construction schematics, 2D/3D plans
- Data Analysis & Reporting: Intake trends, conversion tracking, agent performance
- Leadership & Team Development
- Client-Centered Communication
- Legal Intake Expertise
- Technical & Process Problem Solving
- Startup & Operations Management
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operational efficiency
- Operations monitoring
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
- Staff training
- Staff management
- Management
- Performance monitoring
- Maintaining compliance
- Client relationships
- Schedule management
- Performance management
- Client relations
- Onboarding and orientation
- Logistics management
- Delegation
- KPI tracking
- Document control
- Sales background
Certification
- CAD Certified
- “Newcomer of the Year” – Reliance Litigation
- Multiple Top Performer Awards (Client Retention & Intake Conversion)
Languages
English
Native or Bilingual
Timeline
Intake & Operations Manager
Intake Engine
07.2024 - 07.2025
Intake Manager / Director of Intakes
Blue Sky Legal
10.2023 - 07.2024
Legal Intake Specialist
Reliance Litigation
02.2022 - 10.2023
Field Engineer
Garney Construction
05.2019 - 02.2022
Ski & Snowboard Instructor
Mammoth Mountain
12.2018 - 05.2019
Bartender
Harpers & Veranda
01.2018 - 11.2018
Valet Driver
Central Texas Valet
01.2016 - 11.2018
Mechanical Engineering
Texas State University
Bachelor of Science - Business Administration
Collin College