Logan Seth Hames
Rowlett,TX
Overview
10
10
years of professional experience
1
1
Certification
Work History
Intake & Operations Manager
Intake Engine
07.2024 - 07.2025
- Oversaw full-cycle intake operations and law firm onboarding processes for national legal campaigns.
- Built and customized campaign logic, scripts, and workflows using CRM tools, Excel, and Box.
- Trained and led intake agents, creating SOPs to improve conversion rates and client experiences.
- Developed performance tracking dashboards to monitor KPIs and maximize productivity.
- Resigned to pursue new growth opportunities aligned with long-term career goals.
Intake Manager / Director of Intakes
Blue Sky Legal
10.2023 - 07.2024
- Managed a high-performing team of intake agents; created plaintiff fact sheets and custom call scripts.
- Collaborated directly with legal teams to align campaign logic with firm-specific goals and compliance.
- Implemented quality control improvements to enhance retention, intake accuracy, and client satisfaction.
- Promoted within months due to strong leadership and process development contributions.
Legal Intake Specialist
Reliance Litigation
02.2022 - 10.2023
- Conducted high-volume legal screenings for personal injury and mass tort campaigns.
- Recognized consistently as a top performer in client retention and call handling effectiveness.
- Entered sensitive legal data with precision while delivering empathetic and informative service.
Field Engineer
Garney Construction
05.2019 - 02.2022
- Supported $1.6B water treatment plant build with CAD drawings, logistics coordination, and GPS planning.
- Led field surveying efforts to ensure precision in material placement and structural layout.
- Liaised between project managers and contractors to ensure alignment on scope and schedule.
Ski & Snowboard Instructor
Mammoth Mountain
12.2018 - 05.2019
- Instructed beginner to intermediate snowboarders with a focus on safety, confidence, and progress.
- Maintained strong parent communication through personalized daily reports.
Bartender
Harpers & Veranda
01.2018 - 11.2018
Valet Driver
Central Texas Valet
01.2016 - 11.2018
Education
Bachelor of Science - Business Administration
Collin College
McKinney, TXMechanical Engineering
Texas State University
San Marcos, TX12.2018
Skills
- Microsoft Excel (Advanced): Pivot Tables, VLOOKUP, Macros, Reports
- CRM Systems: Campaign logic, scripting, call flows, lead tracking
- Microsoft Office Suite: PowerPoint, Outlook, Word, Teams
- Document Management: Box, Google Workspace, Secure File Sharing
- CAD & Drafting Tools: AutoCAD, construction schematics, 2D/3D plans
- Data Analysis & Reporting: Intake trends, conversion tracking, agent performance
- Leadership & Team Development
- Client-Centered Communication
- Legal Intake Expertise
- Technical & Process Problem Solving
- Startup & Operations Management
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operational efficiency
- Operations monitoring
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
- Staff training
- Staff management
- Management
- Performance monitoring
- Maintaining compliance
- Client relationships
- Schedule management
- Performance management
- Client relations
- Onboarding and orientation
- Logistics management
- Delegation
- KPI tracking
- Document control
- Sales background
Certification
- CAD Certified
- “Newcomer of the Year” – Reliance Litigation
- Multiple Top Performer Awards (Client Retention & Intake Conversion)
Languages
English
Native or Bilingual
Timeline
Intake & Operations Manager
Intake Engine
07.2024 - 07.2025
Intake Manager / Director of Intakes
Blue Sky Legal
10.2023 - 07.2024
Legal Intake Specialist
Reliance Litigation
02.2022 - 10.2023
Field Engineer
Garney Construction
05.2019 - 02.2022
Ski & Snowboard Instructor
Mammoth Mountain
12.2018 - 05.2019
Bartender
Harpers & Veranda
01.2018 - 11.2018
Valet Driver
Central Texas Valet
01.2016 - 11.2018
Mechanical Engineering
Texas State University
Bachelor of Science - Business Administration
Collin College
Similar Profiles
Kylee Somogyi-DiPrinzioKylee Somogyi-DiPrinzio
Assessment Specialist at Lehigh Valley Drug & Alcohol Intake UnitAssessment Specialist at Lehigh Valley Drug & Alcohol Intake Unit
Deonjoli ScottDeonjoli Scott
Legal Intake Specialist at Tort intake ProfessionalsLegal Intake Specialist at Tort intake Professionals
Abram SolisAbram Solis
Intake Specialist at Tort Intake ProfessionalsIntake Specialist at Tort Intake Professionals
Jaime Valdez jrJaime Valdez jr
Spanish Medical Interpreter at Catholic Charities DallasSpanish Medical Interpreter at Catholic Charities Dallas
ALAM AHMADALAM AHMAD
Substitute Teacher & Long-Term Substitute Librarian at Keller Independent School District (KISD)Substitute Teacher & Long-Term Substitute Librarian at Keller Independent School District (KISD)