Logan Shatto
Cedar Park,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively with a team or unsupervised and quickly mastering new skills. High job performance with hands-on tasks while striving to learn new skills and techniques. Strong team player with extensive background with multiple sports teams. Knowledge of different computer programs including online ordering processing, fulfillment, and receiving. Creative problem solver with determination and resilience all while maintaining a high standard of execution.
Overview
6
6
years of professional experience
Work History
Electrical/Mechanical Technician III
Applied Research Laboratories
Austin, TX
09.2024 - Current
- Assisted engineers with design, development, or manufacture of industrial machinery or other equipment.
- Assembled, integrated and repaired equipment or systems in accordance with appropriate standards and procedures.
- Evaluated tool drawing designs by measuring drawing dimensions and comparing with original specifications.
- Organized spare parts inventory to facilitate quick access during repairs or replacements.
- Inspected and tested machinery, equipment and component parts to identify defects, diagnose malfunctions and facilitate repairs.
- Diagnosed mechanical problems and determined solutions to correct concerns.
- Assembled or disassembled complex mechanical systems.
Lodge Lead
Dicks Sporing Goods
Austin, TX
04.2022 - 09.2024
- Responded to and resolved guest issues or complaints.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Built and maintained productive relationships with employees.
Bicycle Technician
Dicks Sporing Goods
Austin, TX
07.2022 - 12.2022
- Assembled new bicycles for customers and completed quality assurance checks for safety compliance.
- Prepared display bicycles and merchandised with accessories to boost sales opportunities.
- Increased shop revenue by upselling bikes, accessories and service plans.
- Helped assemble, maintain and repair fleet of 30 bicycles.
- Completed specialized technical work, general maintenance and customer servicing.
- Adjusted speed and gear mechanisms to optimal settings.
- Changed out various cables and chains.
- Worked closely with customers to address questions and inquiries.
- Checked and replaced brakes, brake levers and shift levers.
- Assembled new bicycles for customers, modeling features and operational guidelines.
- Replaced handlebars, stands, lights and seats for bicycle repairs.
- Documented bicycle work completed to record customer notes.
- Understood and followed oral and written directions.
Freight Truck Unloader
Dicks Sporing Goods
Austin, TX
08.2021 - 08.2022
- Handled packages safely while unloading and transporting.
- Lifted heavy objects by hand or by using power hoist.
- Loaded and unloaded packages from loading dock to trucks.
- Unloaded parcels from truck with care to avoid damage.
- Adhered to workplace safety standards and OSHA regulations.
- Assisted in navigating large loads to assigned areas.
OMNI Associate
Dicks Sporing Goods
Austin, TX
01.2023 - Current
- Be diligent in finding items in every department around the store in order to fulfill online orders.
- Use proper technique to pack and prepare orders for shipping.
- Ability to make and print FedEx labels with accuracy.
- Communicate with a team and other co-workers on status of ongoing orders.
- Ability to find items that may have been miss-placed.
- Understanding how the performance of the department effects the business at a store and corporate level.
Customer Service Specialist
Dicks Sporing Goods
Austin, TX
07.2020 - 04.2022
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Mentored new employees on procedures and policies to maximize team performance.
- Educated customers on special pricing opportunities and company offerings.
- Set up and activated customer accounts.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Cashier
Dicks Sporting Goods
Austin, TX
07.2019 - 07.2020
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures and customer services.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Learned roles of other departments to provide coverage and keep store operational.
- Helped with purchases and signed customers up for rewards program.
- Processed refunds for worn, damaged and broken merchandise.
Education
High School Diploma -
Cedar Park High School
Cedar Park, TX05.2020
Some College (No Degree) - Criminal Justice
University of North Texas
Denton, TXSkills
- Strong Work Ethic
- Deadline Driven
- Attention to Detail
- Hands-on
- Drive to Learn New Skills
- Documentation and Reporting
- Communication
- Problem Solving
- Verifying Order Accuracy
- Stock Management
- Online Order Processing
Timeline
Electrical/Mechanical Technician III
Applied Research Laboratories
09.2024 - Current
OMNI Associate
Dicks Sporing Goods
01.2023 - Current
Bicycle Technician
Dicks Sporing Goods
07.2022 - 12.2022
Lodge Lead
Dicks Sporing Goods
04.2022 - 09.2024
Freight Truck Unloader
Dicks Sporing Goods
08.2021 - 08.2022
Customer Service Specialist
Dicks Sporing Goods
07.2020 - 04.2022
Cashier
Dicks Sporting Goods
07.2019 - 07.2020
High School Diploma -
Cedar Park High School
Some College (No Degree) - Criminal Justice
University of North Texas
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