Logan Shaw
Leander,TX
Summary
At QuikTrip, I excelled in fostering operational efficiency and enhancing customer satisfaction, evidenced by a significant improvement in service quality. Skilled in document management and relationship building, I led initiatives that streamlined processes and bolstered teamwork, directly contributing to a positive and productive work environment.
Overview
3
3
years of professional experience
Work History
Nigh Assistant/Clerk
QuikTrip
Austin, TX
04.2021 - Current
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Supported staff on special assignments and ad hoc projects.
- Assisted with onboarding of new employees.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Processed invoices and payment requests promptly, ensuring proper documentation was maintained for auditing purposes.
- Contributed to a positive office atmosphere by proactively assisting coworkers when needed fostering strong teamwork.
- Handled incoming phone calls professionally directing them to appropriate parties or addressing client concerns directly when possible.
- Communicated regularly with team members regarding project updates or changes, facilitating a cohesive work environment.
- Provided excellent customer service to clients, resolving inquiries quickly and professionally.
- Supported senior clerks with handling complex tasks, improving overall productivity.
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
Education
Bachelors Of Cybersecurity - Computer Science
Austin Community College
Austin, TXSkills
Document Management
Relationship Building
Cash Handling
Customer Service
Customer Satisfaction
Reliability and punctuality
Patience and composure
Customer Complaint Resolution
Product Knowledge
Timeline
Nigh Assistant/Clerk
QuikTrip
04.2021 - Current
Bachelors Of Cybersecurity - Computer Science
Austin Community College