Summary
Overview
Work History
Education
Skills
Timeline
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Logan Shuler

Peachtree Corners,GA

Summary

I am a dedicated employee pursuing employment options where good customer service and positive attitude will make a reputable difference and contribution to the company.

Overview

15
15
years of professional experience

Work History

Senior Patient Service Specialist

Physio
Decatur, GA
02.2020 - Current
  • Assisted the seven clinics under my supervision with their needs.
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Obtained proper authorization and identification to release confidential medical records.
  • Provided helpful assistance by anticipating and responding to needs of patients and family members.
  • Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Registered patients by verifying records to update computer system and patient charts.
  • Scheduled patient appointments and procedures.
  • Utilized technology and specialized software to maximize productivity.
  • Ran credit card batches and balanced deposits on daily basis.
  • Maintained organized filing system of paper and electronic documents.
  • Ordered office supplies to purchase items and maintain appropriate levels.
  • Assisted with accounts receivable and accounts payable functions.

Front Desk Manager

Dea Salon And Boutique
Roswell, GA
06.2015 - 08.2018
  • Mentored new staff on correct procedures, compliance requirements and performance strategies.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Supervised front desk operations, enabling guests to receive superior customer service from the front desk.
  • Oversaw cash and credit card payment transactions at the front desk.
  • Corrected guest issues promptly with knowledgeable and friendly service.
  • Organized Inventory and completed purchase orders.
  • Navigated sales and returns.
  • Trained new front desk staff.
  • Welcomed large volume of guests and improved overall customer service.

Operator

Target
Roswell, GA
10.2014 - 10.2015
  • Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
  • Greeted visitors and directed to appropriate location or person.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Helped customers by answering questions and locating merchandise.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Used product knowledge to suggest items to match client needs.

Education

High School Diploma -

Centennial High School
Roswell, GA
05.2007

Bachelor of Arts - Human Services

Southern New Hampshire University
Hooksett, NH

Skills

  • Medical Filing
  • Administrative and Office Support
  • Patient Needs Assessment and Referral
  • Registration and Scheduling
  • Resolving Problems
  • Patient Confidentiality and Data Security
  • Microsoft Office
  • Organized and Efficient
  • Organized and Detail-Oriented
  • Caring and Empathetic
  • Communicating to Patients and Families
  • Verbal and Written Communication
  • Medical Terminology
  • Clerical and Filing Support
  • Conflict Resolution

Timeline

Senior Patient Service Specialist

Physio
02.2020 - Current

Front Desk Manager

Dea Salon And Boutique
06.2015 - 08.2018

Operator

Target
10.2014 - 10.2015

High School Diploma -

Centennial High School

Bachelor of Arts - Human Services

Southern New Hampshire University

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Logan Shuler