Logan Small-Williams
Mobile,AL
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Dynamic individual with hands-on experience and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Zogbhys Uniforms
06.2023 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Assistant
Debbies School Of Dance
08.2020 - 05.2024
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Managed taking up to 30 calls a day handling customers over the phone addressing inquiries and resolving issues professionally
Education
No Degree -
The University of Alabama
Tuscaloosa, AL05-2028
High School Diploma -
Baker High School
Mobile, AL05-2024
Skills
- Team collaboration - Collaborative approach to working with diverse teams to achieve common goals
- Communication - Excellent verbal and written communication skills demonstrated through specific examples such as presentations or publications
- Adaptability - Quick learner with the ability to thrive in fast paced and changing environments
- Organization - Strong organizational skills with the ability to prioritize tasks and meet deadlines
- Broadcasting - On air camera live air reporting , providing information to the community
- Audience engagement - Great with capturing a crowd and keeping a crowd engaged on the event that is happening
- Relationship building - Excellent verbal and written communication skills demonstrated through specific examples such as presentations or publications
Timeline
Customer Service Representative
Zogbhys Uniforms
06.2023 - 07.2024
Assistant
Debbies School Of Dance
08.2020 - 05.2024
No Degree -
The University of Alabama
High School Diploma -
Baker High School
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