Lanie Smith
Acworth,GA
Summary
Results-driven professional with expertise in customer relationship management, driving referral growth and enhancing service quality. Proven ability to foster community partnerships and streamline operational efficiency.
Overview
4
4
years of professional experience
Work History
Community Liasion
Treetop ABA Therapy
06.2025 - Current
- Grew Georgia market, driving sustained referral growth that resulted in full waitlists across all locations.
- Contributed to 40% growth in new patient volume through community partnerships
- Documented client feedback to improve service quality and client satisfaction initiatives.
- Facilitated communication between families and therapy team to enhance service delivery.
- Assisted in organizing community outreach events to promote ABA therapy awareness.
- Coordinated with local organizations to establish partnerships for resource sharing.
Physician Liason
Allegiance Managed by Image Link
04.2023 - 06.2025
- Identified the need for a centralized CRM to manage referrals and community relationships; independently selected, implemented, and launched the system to improve operational efficiency.
- Consistently met or exceeded monthly referral goals through strategic community outreach and relationship management.
- Facilitated communication between physicians and clinical teams to ensure effective patient care coordination.
- Developed relationships with healthcare providers to enhance patient referrals and collaboration.
- Lead provider relations strategy, streamline communication channels, and enhance service quality contributing to measurable
improvements in our MRI center sales. - Enhanced the overall efficiency of the referral process by implementing new software solutions for tracking patient data.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Durable Medical Equipment Specialist
Resurgens Orthopedics
07.2022 - 04.2023
- Streamlined inventory management, ensuring timely service of pre and post operative medical equipment, enhancing patient care and
operational efficiency. - Coordinated durable medical equipment logistics, maintaining compliance with healthcare regulations, boosting clinic's service
reliability. - Worked closely with medical staff to streamline inventory management, improving patient care through timely equipment availability.
- Maintained detailed records of all equipment transactions, ensuring regulatory compliance and timely submission of documentation.
- Educated patients on proper use and maintenance of durable medical equipment.
- Coordinated equipment delivery and setup for patient needs.
Education
Bachelor of Science - Kinesiology
Georgia Southern University
Statesboro, GA05-2022
Skills
- Problem Solving
- Customer Relationship Management
- Salesforce expertise
- CRM integration
- Email marketing campaigns
- Social media marketing
- Graphic design
- Program development
Timeline
Community Liasion
Treetop ABA Therapy
06.2025 - Current
Physician Liason
Allegiance Managed by Image Link
04.2023 - 06.2025
Durable Medical Equipment Specialist
Resurgens Orthopedics
07.2022 - 04.2023
Bachelor of Science - Kinesiology
Georgia Southern University