Logan Steff
Nashville,TN
Summary
Adept at enhancing customer experiences through expert menu design and efficient multitasking, I significantly contributed to Hickory & Oak's service excellence. My strong work ethic and professional appearance, paired with a knack for food and beverage pairings, have consistently elevated dining standards and fostered positive guest interactions.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Back Server
The Twelve Thirty Club
Nashville , TN
08.2023 - 03.2024
- Completed day-to-day duties accurately and efficiently.
- Adhered to sanitation regulations when handling food products.
- Replenished beverages as needed throughout meal service.
- Inspected dining room area for cleanliness prior to seating guests.
- Delivered exceptional customer service in accordance with company standards.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Trained new employees to perform duties.
- Stocked service areas with supplies during slow periods.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Greeted guests and provided them with menus.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Cleared dishes from tables between courses and after meals.
Server
Hickory & Oak
Bowling Green, KY
03.2018 - 12.2022
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Recognized by management for providing exceptional customer service.
- Managed inventory and supplies to ensure materials were available when needed.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Provided excellent customer service to ensure satisfaction.
- Cleaned tables and chairs to prepare dining area for next customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Set up tables in between patrons to reduce wait times.
- Greeted customers, answered questions and recommended specials to increase profits.
- Upheld high standards of sanitation in accordance with health department regulations.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Server
Red Lobster
Bowling Green, KY
07.2016 - 03.2018
- Trained new employees to perform duties.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Presented menus and answered questions regarding items.
- Followed health safety guidelines when preparing and serving food products.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Stayed informed about daily specials, new menu items, promotions.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Server
Cheddars Stratch Kitchen
Bowling, KY
03.2013 - 07.2016
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Informed customers of daily specials and signature menu items.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Stocked service areas with supplies during slow periods.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Education
Associate of Science - Mechanical Engineering
Western Kentucky University
Bowling Green, KY05-2022
Skills
- Cross-training
- Cleanliness standards
- Menu design
- Order accuracy
- Food safety practices
- Efficient multitasking
- Menu memorization
- Service prioritization
- POS operation
- Food and beverage pairings
- Wine service
- Calm demeanor
- Food running
- Strong work ethic
- Food safety
- Professional appearance
- Positive guest interactions
- Buffet setup and takedown
- Liquor, wine, and food service
- Allergy awareness
- Table bussing
- Team collaboration
Certification
- TABC: Liquor service license
Languages
English
Professional
Dutch
Limited
References
References available upon request.
Timeline
Back Server
The Twelve Thirty Club
08.2023 - 03.2024
Server
Hickory & Oak
03.2018 - 12.2022
Server
Red Lobster
07.2016 - 03.2018
Server
Cheddars Stratch Kitchen
03.2013 - 07.2016
- TABC: Liquor service license
Associate of Science - Mechanical Engineering
Western Kentucky University
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