Logan Stewart
Logan
Summary
Data-driven operations leader with proven success driving performance across inbound customer service teams at Vivint. Experienced in managing partner performance, improving KPIs, and leading cross-functional initiatives to increase revenue, efficiency, and customer satisfaction. Strong track record of developing leaders, implementing process improvements, and influencing business decisions through data and strategic insight.
Strategic leader with deep expertise in driving business growth and fostering high-performance teams. Demonstrates strong ability to navigate complex challenges and deliver impactful results. Adept at building collaborative environments and leveraging analytical skills to meet evolving demands. Recognized for exceptional communication, leadership, and problem-solving abilities.
Overview
5
5
years of professional experience
Work History
Partner Performance Lead
VIVINT SMART HOME
10.2025 - Current
- Lead performance strategy across multiple partner sites, driving improvements in KPIs including AHT, RPC, and conversion rates
- Develop and coach supervisors and frontline leaders to improve team performance and accountability
- Analyze trends and implement action plans to close performance gaps
- Partner cross-functionally to implement scalable performance improvements
- Provide weekly executive-level reporting on performance trends and risks
- Influence operational decisions with data-driven insights
Artillery Chief Operator
UNITED STATES ARMY
09.2021 - Current
- Lead and develop junior soldiers in high-pressure environments
- Managed training and operational execution
- Built strong team discipline and performance culture
Moves Performance Specialist
VIVINT SMART HOME
07.2023 - 10.2025
- Managed performance for 25+ agents, improving revenue, AHT, and customer experience
- Reduced escalations and improved customer satisfaction through problem-solving
- Identified performance gaps and implemented coaching strategies
- Analyzed trends to provide actionable insights to leadership
Moves Nesting Coach
VIVINT SMART HOME
06.2023 - 07.2023
- Trained and developed new hires transitioning to production
- Coached agents on KPIs, systems, and customer interactions
Education
Bachelor’s - Cybersecurity
Western Governors University (WGU)
Associate of Science - Cyber Security
Utah State University
Logan, UT05-2025
Skills
- KPI Management (AHT, RPC, CSAT)
- Data Analysis
- Leadership Development
- Cross-Functional Collaboration
- Process Improvement
- Customer Experience
- Conflict Resolution
- Spanish (Fluent)
- Performance analysis
Affiliations
- Mountain West Patriot Anglers — Board of Directors
- Provide strategic direction and leadership for a nonprofit supporting veterans and first responders
- Drive outreach, partnerships, and fundraising initiatives
- Collaborate on events, programs, and growth strategy
Timeline
Partner Performance Lead
VIVINT SMART HOME
10.2025 - Current
Moves Performance Specialist
VIVINT SMART HOME
07.2023 - 10.2025
Moves Nesting Coach
VIVINT SMART HOME
06.2023 - 07.2023
Artillery Chief Operator
UNITED STATES ARMY
09.2021 - Current
Bachelor’s - Cybersecurity
Western Governors University (WGU)
Associate of Science - Cyber Security
Utah State University