Logan Taratko
New York,NY
Summary
Proven leader in guest relations, adept at enhancing customer satisfaction and loyalty, particularly at Casa Nela. Excelled in team management and problem resolution, significantly increasing table turnover rates. Skilled in fostering positive guest experiences through exceptional communication and teamwork, ensuring high standards of service and minimizing complaints. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
year of professional experience
Work History
Lead Host
Casa Nela- Rosemary's East
09.2024 - Current
- Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction.
- Developed rapport with regular clientele, fostering loyalty and repeat business.
- Trained new hosts in company policies and procedures, ensuring a consistent guest experience.
- Increased table turnover rate with effective time management and strategic seating plans.
Guest Relations Associate
Casa Nela
03.2024 - Current
- Fostered positive relationships with guests through personalized interactions and genuine hospitality.
- Collaborated with various departments to ensure seamless coordination of guest needs and requests.
- Facilitated smooth communication between guests by serving as a point-of-contact for inquiries or concerns.
- Handled customer complaints to satisfy and retain guests.
Lead Host
Casa Nela- Claudette
05.2023 - 08.2024
- Effectively managed guest expectations by providing accurate wait times estimates allowing them to make informed decisions about their dining experience.
- Provided exceptional guest service through attentive listening and prompt responses to inquiries or concerns.
- Trained new hosts on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
Education
BBA - Operations Management
CUNY Baruch College
New York, NY05.2026
High School Diploma -
Harborfields High School
Greenlawn, NY06.2022
Skills
- Exceptional communication
- Team Management
- Guest satisfaction focus
- Customer Service
- Teamwork and Collaboration
- Problem Resolution
Timeline
Lead Host
Casa Nela- Rosemary's East
09.2024 - Current
Guest Relations Associate
Casa Nela
03.2024 - Current
Lead Host
Casa Nela- Claudette
05.2023 - 08.2024
BBA - Operations Management
CUNY Baruch College
High School Diploma -
Harborfields High School
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