Logan Taylor
Salem,AL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Registered Dental Hygienist/Dental Assistant
Liles Pediatric Dentistry
06.2015 - Current
- Customized dental prophylactic treatment to meet individual patients' needs.
- Managed dental records and entered information using eaglesoft to keep important patient information on file.
- Studied new and advanced dental hygiene methods and technology by completing continuing education coursework.
- Instructed patients on dental hygiene and oral care by demonstrating effective flossing and brushing techniques and recommending quality oral care products.
- Took dental images and X-rays to identify areas of concern and presented to dentists for review.
- Accurately collected and recorded patient medical and dental histories.
- Established clean, sterile and welcoming environment for patients.
- Delivered compassionate care and monitored patient comfort through communication, exceptional clinical skills, gentle approach, and positive rapport development.
- Collaborated with dental team members to provide comprehensive care for patients, enhancing overall experience.
- Applied preventive materials such as fluoride varnishes or sealants to protect teeth from decay or sensitivity issues.
- Cared for patients with special needs by providing education related to specific procedures and communicating with caregivers.
- Counseled patients on nutritional choices impacting their oral health while developing customized dietary recommendations based on individual needs.
- Interpreted patients dental radiographs.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Developed strong working relationships with team members, fostering a positive work environment.
- Confirmed appointments, communicated with patients and updated patient records.
Customer Service Representative
Acceptance Insurance
06.2013 - 08.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
Education
Infiltration Permit For Local Anesthesia -
UAB
Birmingham, ALAlabama Dental Hygiene Progam
Birmingham, ALSkills
- Medical History Documentation
- Treatment Planning
- Patient Screening
- Supply Management
- Multi-Line Telephone Systems
- Meeting Scheduling
- Verbal and Written Communication
- Time Management
- Effective Planning
- Call Routing
- Office Organization
- Scheduling
- Patient Education and Counseling
- Safety Compliance
- Medical Records Management
- Local anesthesia administration
- Sealant Application
- Infection Control
- Digital Radiographs
- Patient education and prophylaxis
- Dental software proficiency
- Dental impressions
- Dental terminology knowledge
- HIPAA Compliance Understanding
- Patient Care Coordination
- Appointment Scheduling
- Verbal and written communication
- Scheduling appointments
- Filing
- Technical Support
- Attention to Detail
Timeline
Registered Dental Hygienist/Dental Assistant
Liles Pediatric Dentistry
06.2015 - Current
Customer Service Representative
Acceptance Insurance
06.2013 - 08.2014
Infiltration Permit For Local Anesthesia -
UAB
Alabama Dental Hygiene Progam
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