Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Logan S. Tolbert

Beaverton,Oregon

Summary

Effective at satisfying patient needs, keeping thorough records and improving revenue by applying a hardworking and diligent mentality. Knowledgeable about documenting treatments, scheduling appointments, and managing administrative needs. Well-versed in audiology treatment standards and the latest devices.

Overview

17
17
years of professional experience

Work History

Hearing Instrument Specialist

Miracle Ear
Portland, Oregon
05.2023 - 01.2025
  • Began as a Patient Care Coordinator/Hearing instrument specialist(HIS) apprentice. My responsibilities included: Intake, scheduling, logistics, managing patient communication, and shadowing the location’s HIS.
  • 12/23 Promoted to Hearing Instrument Specialist at the Portland Miracle Ear location. Responsibilities included: hearing tests, consulting with patients about possible needs and concerns, fitting patients with hearing aids when appropriate, coaching on proper use, preform follow up appointments to track patients’ hearing loss and repair or upgrade the devices when needed, and oversee and work with the locations Patient Care Coordinator.
  • In 2024 I was able to complete 2000+ appointments and increase the annual revenue for the location by over 20%.

Business Advisor

Thryv
, United States
09.2022 - 02.2023
  • Worked with small and medium sized businesses to help assist with SaaS and CRM software to help better manage day to day operations as well as boost their online presence.
  • Managed existing accounts as well as finding new businesses that would benefit from Thryv services.

First Aid and Safety Consultant

Cintas
Tualatin, OR
09.2016 - 08.2021
  • Advised companies on how to manage and maintain various safety programs within their company, including first aid, proper personal protective equipment, and automated external defibrillator, to ensured clients’ workplace met all compliance regulations for Occupational Safety and Health Administration.
  • Averaged 400% of training goals each month for June, July, and August 2021.
  • Ranked in the top 5% of the company in June 2021.
  • Worked with over 1000 different businesses in Oregon and southwest Washington.

Sales Representative

Nordstrom, Washington Square
Tigard, OR
01.2008 - 12.2016
  • Highest sales volume in 2012, 2013, and 2014 in the women shoes department.
  • Highest overall ranked employee on the women shoes team 2011-201.

Education

Bachelor of Arts - History, Business

University of Oregon
Eugene, OR
06.2011

Skills

  • Hearing aid fitting
  • Patient consultation
  • Device maintenance
  • Sales strategy
  • Customer service
  • Patient management
  • Revenue growth
  • Patient education
  • Compliance regulations
  • Team collaboration
  • Problem solving
  • Hearing aid programming
  • Effective communication
  • Sales proficiency
  • CRM software
  • Account management
  • Time management
  • Price quote preparation

References

Available upon request

Timeline

Hearing Instrument Specialist

Miracle Ear
05.2023 - 01.2025

Business Advisor

Thryv
09.2022 - 02.2023

First Aid and Safety Consultant

Cintas
09.2016 - 08.2021

Sales Representative

Nordstrom, Washington Square
01.2008 - 12.2016

Bachelor of Arts - History, Business

University of Oregon

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