Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Logan Toney

Gaithersburg,MD

Summary

Accomplished Sales Manager offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development.

Overview

7
7
years of professional experience

Work History

Sales Manager

Montblanc
McLean, Virginia
05.2024 - Current
  • Managed daily operations of sales department, including supervision of staff members.
  • Provided technical support for customers when needed, answering questions about product features and capabilities.
  • Analyzed customer data to identify trends, preferences, and opportunities for growth.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Assisted senior management in developing long-term strategic goals for the company's growth.
  • Created cohesive displays that highlighted products, maximized space, and reinforced brand identity.
  • Developed and implemented visual merchandising strategies to optimize customer experience and improve sales.
  • Monitored competitors' activities related to visual merchandising; identified opportunities to differentiate company’s offering.
  • Trained new staff members on visual merchandising principles and processes.
  • Managed the design of window displays and in-store fixtures to ensure consistency with corporate standards.

Operations Manager

Burberry
McLean, Virginia
10.2023 - 04.2024
  • Converted shrink from 6.5% to 2% through diligent inventory management.
  • Streamlined product depth by analyzing best sellers and sales trends.
  • Reduced store inventory from 9,000 units to 6,000 through meticulous documentation.
  • Reviewed allocation timelines to enhance replenishment processes with merchant teams.
  • Analyzed client advisor sales behaviors to forecast product requirements accurately.
  • Conducted daily briefings with team members to reinforce policies and procedures.
  • Coordinated with corporate teams for seamless execution of client-centered events.
  • Developed new organizational processes that reduced product retrieval time significantly.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
  • Developed and implemented operational procedures to ensure quality standards are met.

Customer Experience Manager (Store Manager)

Brilliant Earth
Washington, District of Columbia
02.2023 - 10.2023
  • Assessed business analytics to implement targeted training based on identified opportunities.
  • Increased appointments by 27% in June through personalized associate training and enhanced customer experiences.
  • Led team to achieve and exceed sales goals, driving company growth and individual development.
  • Cultivated a positive, action-oriented environment focused on customer commitment and collaboration.
  • Directed Customer Experience Assistants in a fast-paced setting to meet sales targets and KPIs.
  • Boosted showroom sales performance through effective coaching and dissemination of business priorities.
  • Initiated process improvements by designing and implementing customer experience enhancement initiatives.
  • Collaborated with departments on special projects, ensuring alignment with luxury brand standards.

Acting Store Manager, ASM, Lead Supervisor, SA

Coach
Oxon Hill, Maryland
11.2018 - 02.2023
  • Drove menswear growth from nine percent to twenty-three percent of overall business through visual merchandising.
  • Implemented innovative display strategies that were then implemented at Florida's flagship location, enhancing customer engagement.
  • Managed comprehensive sales strategies across all product categories to boost revenue.
  • Developed team members to adhere to Coach’s selling and service standards, improving performance.
  • Adapted store business strategies for optimal financial outcomes via effective personal selling.
  • Maximized floor supervisor impact by achieving strong metrics through collaborative selling techniques.
  • Held management accountable for productivity and contributions towards organizational goals.
  • Monitored store and individual performance metrics to ensure goal achievement.

Education

High School Diploma -

Calvert High School
Prince Frederick, MD
06-2015

Some College (No Degree) - Business Administration (Customer Experience)

Southern New Hampshire University
Hooksett, NH

Skills

  • Visual merchandising
  • Customer data analysis
  • Sales team management
  • Technical product support
  • Inventory management
  • Customer relationship management

Accomplishments

Recognized and awarded as top performing Coach manager out of 76 locations

- Credited company wide for innovative idea that was implemented in numerous Coach locations

- Expeditiously advanced from seasonal employee to Acting Store Manager

- Recognized and credited for creating training scenarios used company wide that successfully improved appointment KPI’s

- Recognized for creating best practice used company wide in all sales and trainings that successfully increased the Average Order Value for orders (bringing the showrooms warranty attach rate from 5% to 38%)

- developed excel spreadsheets utilized in 5 locations that aided in improving overall sales

References

References available upon request.

Timeline

Sales Manager

Montblanc
05.2024 - Current

Operations Manager

Burberry
10.2023 - 04.2024

Customer Experience Manager (Store Manager)

Brilliant Earth
02.2023 - 10.2023

Acting Store Manager, ASM, Lead Supervisor, SA

Coach
11.2018 - 02.2023

High School Diploma -

Calvert High School

Some College (No Degree) - Business Administration (Customer Experience)

Southern New Hampshire University

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