Lauran Thompson
Springfield,MA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Operations Manager-Legal
Thompson & Thompson, PC
75 Market Street, 3rd Floor, Springfield, MA 01103
09.2009 - 12.2024
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Coordinated special projects and managed schedules for 3 attorneys and two paralegals
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Confirmed compliance with all applicable federal, state and local payroll laws and regulations.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
Probate & Family Case Specialist
Commonwealth Of Massachusetts Trial Court
50 State Street, Springfield, MA 01103
10.2023 - 04.2024
- Maintained confidentiality and security of sensitive information through proper handling of estate documentation.
- Contributed to a well-organized office environment by efficiently managing daily tasks and keeping accurate records.
- Streamlined probate processes by organizing and maintaining accurate case files.
- Increased client satisfaction by providing timely updates, addressing concerns, and offering solutions to problems.
- Participated in ongoing professional development to stay current on industry trends and best practices.
Senior Paralegal
Thompson & Thompson, PC
75 Market Street, Springfield, MA 01103
09.2002 - 09.2009
- Criminal defense law firm for over 45 years
- Assisted attorneys in preparing for trials, leading to successful outcomes and client satisfaction.
- Drafted well-organized pleadings, motions, and briefs to support case positions effectively.
- Helped attorneys prepare for trial by organizing exhibits and calling on witnesses to testify at hearings.
- Interviewed clients to obtain information relevant to cases.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
Education
Bachelor of Science - Medical Rehabilitation
Springfield College
Springfield12.1994
Skills
- Excellent communication skills
- MS Office Suite
- Office Management
- Policy Development
- Excellent Multi-Tasking Ability
- Customer Relations
- Team Leadership
- Problem Solving
- Attention to Detail
- Accounting Software
Certification
- Certified Legal Assistant, Georgetown University - June 2002
- Basic Mediation/Conflict Resolution-August 2020
- Notary Public
Timeline
Probate & Family Case Specialist
Commonwealth Of Massachusetts Trial Court
10.2023 - 04.2024
Operations Manager-Legal
Thompson & Thompson, PC
09.2009 - 12.2024
Senior Paralegal
Thompson & Thompson, PC
09.2002 - 09.2009
Bachelor of Science - Medical Rehabilitation
Springfield College