Logan Tucker
jacksonville
Summary
Versatile and dynamic professional with a proven track record at The Bounce Factor, adept in customer service and emergency response. Excelled in managing high-pressure situations, ensuring safety, and enhancing satisfaction through effective communication and meticulous attention to detail. Demonstrates strong multitasking abilities and a compassionate approach, significantly improving team performance and client relations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Scorekeeper
City Of Jackson Recreation Department
05.2024 - Current
- Set up, checked and broke down equipment for each [basketball] game.
- Facilitated seamless transitions between games by preparing all necessary materials and equipment for scorekeeping prior to each event.
- Documented game actions to accurately update league, player and team statistics.
- Reduced errors in scoring records through meticulous attention to detail when documenting game statistics.
Manager
The Bounce Factor
01.2016 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Lifeguard
MCCS Aquatics
10.2023 - 07.2024
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Responded to emergency situations in a timely, efficient manner.
Restaurant Hostess
Buffalo Wild Wings
01.2022 - 01.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Education
Associate Degree in Nursing - Nursing
Coastal Carolina Community College
Jacksonville, NC05-2026
Skills
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Bathing assistance
- Accurate data entry
- Customer service
- Strong communicator
- Strong multitasking
- HIPAA compliance
- Emergency response
Certification
- CPR/AED Certification
- Basic Life Support Certification (BLS)
- First Aid Certification
Timeline
Scorekeeper
City Of Jackson Recreation Department
05.2024 - Current
Lifeguard
MCCS Aquatics
10.2023 - 07.2024
Restaurant Hostess
Buffalo Wild Wings
01.2022 - 01.2023
Manager
The Bounce Factor
01.2016 - Current
- CPR/AED Certification
- Basic Life Support Certification (BLS)
- First Aid Certification
Associate Degree in Nursing - Nursing
Coastal Carolina Community College
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