Summary
Work History
Education
Skills
Languages
References
Languages
Overview
Accomplishments
Work Availability
Work Preference
Quote
Timeline
SoftwareEngineer
LOGAN VALLEY

LOGAN VALLEY

Brunswick,GA

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skills with with outstanding active listening and multitasking abilities, providing skills to prioritize and multi-task in fast-paced working environment. Known for successfully handling escalated customer support issues. Hardworking and knowledgeable professional well-versed in using scripts and personal expertise to address diverse customer concerns. Self-motivated and independent in sourcing and implementing solutions. Good conflict mediation and multitasking abilities. . High-level customer service over many years for answering queries and assisting troubleshooting. Outgoing, efficient demeanor with capacity to multi-task at high levels to maintain client satisfaction. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Work History

Remote Customer Service Agent

ResultsCX
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
  • Streamlined call center processes for improved efficiency and reduced wait times
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
  • Handled escalated calls efficiently, Developed customer service scripts to ensure consistent customer service across all customer service channels
  • Analyzed customer service data to identify and address customer service issues, resulting in improved customer experience
  • Created and maintained customer service reports that provided insights into customer service performance and customer feedback.

Owner/Housekeeper

Perfection Cleaners
  • This is my personal cleaning company I ran for many years until COVID came
  • I worked mainly in my at home Office for the first, working on building my client base up, also to make sure my clients got the very best Customer Service experience
  • I always wanted to make sure each and everyone of my customers were and felt happy and satisfied
  • I did small homes, large homes, vacation rentals, small and large businesses
  • Some Clients I have cleaned for since I moved here in 2016
  • Completed special requests from guests in a timely manner, resulting in a 100% increase in customer loyalty
  • Collaborated with other owners on joint ventures and shared resources.
  • Conducted performance reviews for employees on a regular basis.
  • Provided direction and guidance to employees.
  • Identified new opportunities for growth, expansion, and diversification.
  • Managed daily operations of business, including hiring and training staff.
  • Maintained relationships with existing clients by providing superior customer service.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Led startup and creation of operational procedures and workflow planning.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Analyzed client business needs and assisted in determining appropriate resources and strategies.
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
  • Delegated work to staff, setting priorities and goals.
  • Formed and sustained strategic relationships with clients.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

Co-Owner/Housekeeper

Dixie Lady Cleaners
  • This business belong to My Sister (Leah Wells) and Myself
  • The beginning of starting the business, i stayed in the office to begin to build our clients list up
  • I was in the office for just making sure each and every clients were satisfied completely and had no issues or problems even after the work was completed
  • Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs
  • Developed strategies for increasing customer loyalty and satisfaction.
  • Developed and implemented marketing strategies to attract new customers.
  • Built relationships with key stakeholders such as clients, partners, investors.
  • Analyzed financial reports to identify areas of improvement in operations.
  • Collaborated with other co-owners on strategic decisions related to the company's growth plan.
  • Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.

Cashier

Citra Food Mart
  • Boosted customer satisfaction via swift, precise transactions
  • Streamlined checkout process for heightened efficiency
  • Assured balanced cash drawer for accurate shift end accounting
  • Spearheaded initiatives to enhance customer experience, significantly boosting satisfaction
  • Implemented efficient checkout procedures, reducing wait times and improving service quality
  • Ensured meticulous cash handling, achieving 100% accuracy in daily accounting
  • Introduced secure payment handling methods, effectively minimizing transaction discrepancies
  • Provided outstanding customer service, resolving inquiries and earning commendable shopper feedback
  • Maintained an accurate cash drawer at all times, ensuring that all cash and receipts were balanced at the end of each shift
  • Operated cash register, credit card machine, and other electronic equipment accurately and efficiently.

Cashier

Winn Dixie
  • Managed all cashier responsibilities, ensuring efficient transaction processing
  • Maintained balanced cash drawer, guaranteeing accurate end-of-shift accounting
  • Promoted store promotions, contributing to increased sales revenue
  • Monitored potential theft situations, effectively preventing store losses
  • Followed company policies and procedures to maintain security and integrity of customer data
  • Maintained an accurate cash drawer at all times, ensuring that all cash and receipts were balanced at the end of each shift
  • Operated cash register, credit card machine, and other electronic equipment accurately and efficiently.

Education

GED -

Adult and Community Education Center

High School -

Vanguard High School

Skills

  • Creative Problem Solving
  • Highly Organized
  • Attention to Detail
  • Hard Working
  • Self-motivation
  • Flexibility and Adaptability
  • Ability to Work in a Team
  • Ability to Multitask
  • Fast Learner
  • Search Engine Optimization
  • Microsoft Word
  • Detail Oriented
  • Time Management
  • Professionalism
  • Boosting Customer Experience
  • Microsoft Excel
  • Empathy
  • Decision Making
  • Communications
  • Call Control
  • Information Verification
  • Outstanding communication skills
  • Customer Service
  • Documentation And Reporting
  • CRM Software
  • Inbound Call Management
  • Customer Relationship Management (CRM)
  • File Management
  • Information Updates
  • Customer Relations
  • Customer Complaint Resolution
  • Inbound Customer Service
  • Database Research
  • Complaint Handling

Languages

English, Native

References

  • Jay Googe, Friend, 912-580-1372
  • Anne Wright, Friend, 912-602-4785
  • Jamie L. Lane, Friend, 910-538-4125

Languages

English
Native/ Bilingual

Overview

15
15

Customer Service

Accomplishments

  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Work Preference

Work Type

Full TimeGig WorkContract Work

Work Location

Remote

Important To Me

Work from home optionHealthcare benefitsCareer advancementWork-life balanceFlexible work hours

Quote

Don't be afraid to give up the good to go for the great.
John D. Rockefeller

Timeline

Remote Customer Service Agent

ResultsCX

Owner/Housekeeper

Perfection Cleaners

Co-Owner/Housekeeper

Dixie Lady Cleaners

Cashier

Citra Food Mart

Cashier

Winn Dixie

GED -

Adult and Community Education Center

High School -

Vanguard High School

Similar Profiles

CREATE PROFILE
LOGAN VALLEY