Logan VanHorn
Brick,NJ
Summary
Dedicated leader with over 6 years of combined experience in team supervision, guest experience, and conflict resolution. Passionate about creating welcoming environments where people feel seen, valued, and cared for. Proven ability to train and equip teams, deescalate challenging situations, and deliver exceptional service in fast-paced, people-focused settings. As a graduate of Lancaster Bible College with degrees in Pastoral Ministry and Biblical Studies, I am deeply aligned with Sight & Sound's mission to tell His story through love for God and love for others. Eager to bring strong leadership, an evangelism heart, and commitment to excellent guest experience to the House Team at the Lancaster Theater.
Overview
13
13
years of professional experience
Work History
Patient Experience Ambassador
Ocean University Medical Center
Brick, NJ
08.2024 - Current
- Led guest experience initiatives by investigating and resolving patient inquiries and complaints with compassion and follow-through, resulting in positive outcomes and high satisfaction.
- Facilitated clear and effective communication between guests and staff, building trust and fostering positive relationships in a high-volume environment.
- Maintained a calm, positive presence while managing multiple priorities on my feet for extended shifts in a fast-paced setting.
Patient Care Technician
Ocean University Medical Center
Brick, NJ
04.2020 - 08.2024
- Delivered excellent patient-centered care while remaining on my feet for full shifts, demonstrating endurance, empathy, and strong attention to detail.
- Supported smooth daily operations through clerical duties, chart maintenance, and effective team coordination.
Assistant Manager
Walgreens
Port Monmouth, NJ
04.2019 - 04.2020
- Trained, supervised, and developed new team members while fostering a positive and collaborative team culture.
- Addressed customer complaints and resolved conflicts promptly and professionally to promote high levels of customer satisfaction.
- Managed daily retail operations on my feet in a fast-paced environment, balancing administrative tasks with direct guest interaction.
Materials Manager
Clark Associates
Lancaster, PA
03.2018 - 04.2019
- Reviewed work orders and managed inventory needs with strong organizational and administrative skills.
Public Safety Assistant Manager
Lancaster Bible College
Lancaster, PA
10.2013 - 03.2018
- Supervised daily operations of public safety personnel, including scheduling, training, performance evaluation, and team development.
- Developed and implemented operational policies and procedures while promoting a culture of trust, accountability, and collaboration.
- Built strong relationships with students, staff, and visitors through approachable leadership and effective conflict resolution.
Education
Bachelor of Arts - Pastoral Ministry
Lancaster Bible College
Lancaster, PA12-2016
Bachelor of Arts - Biblical Studies
Lancaster Bible College
Lancaster, PA12-2016
Skills
- Team Leadership & Training
- Guest & Customer Experience
- Conflict Resolution & De-escalation
- Problem Solving
- Administrative & Organizational Skills
- Interpersonal Communication
- Empathy & Compassion
- Time Management & Flexibility
References
Available upon request
Timeline
Patient Experience Ambassador
Ocean University Medical Center
08.2024 - Current
Patient Care Technician
Ocean University Medical Center
04.2020 - 08.2024
Assistant Manager
Walgreens
04.2019 - 04.2020
Materials Manager
Clark Associates
03.2018 - 04.2019
Public Safety Assistant Manager
Lancaster Bible College
10.2013 - 03.2018
Bachelor of Arts - Pastoral Ministry
Lancaster Bible College
Bachelor of Arts - Biblical Studies
Lancaster Bible College